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Service Receptionist at Plaza Mercedes-Benz

Company: Asbury Corporate Office
Location: Saint Louis
Posted on: August 7, 2022

Job Description:

-Plaza Mercedes-Benz - -Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry!? - -As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for a strong, energetic, people-focused BDC Agent -who will help us redefine the car-buying experience. Does this sound like you? Apply now! -**Previous dealership experience preferred** -Full-Time ScheduleWeekly PayBenefits - -11910 Olive Blvd, Creve Coeur, MO 63141Pay and Recognition:

  • Weekly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock equity grant awards (select management and front-line team member's eligible!)Insurance / Retirement:
    • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
    • Up to 8 weeks paid pregnancy leave (disability leave)
    • Health savings
    • Flex spending accounts (tax free)
    • Short-term and Long-term disability plans
    • Life Insurance (Whole Life and Term)
    • 401k with company matchLearning, Tuition Assistance and Career Development:
      • Digital career path tool to assist with career development
      • Continuous training through Asbury UniversityAdditional advantages:
        • Student loan relief resources
        • Employee assistance program
        • Employee discounts on vehicle purchases, parts and service repairs
        • Scholarship awards
        • Opportunities to join our community service initiatives
        • Aggressive Employee referral program with bonus opportunitiesOur BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive can do attitude are top traits rockstar agents exhibit! -
          • All Agents must maintain product knowledge certification -and -be able to articulate thorough knowledge and understanding of products
          • Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
          • Must be able and willing to make a high volume amount of calls a day
          • Contacting and communicating with customers to identify automotive needs
          • Follow all dealership processes and procedures, high frequency of contact with customers
          • Thorough documentation of all contacts within the customer management system
          • Complete internet lead management work plans on a daily basis
          • Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
          • Answer all calls in a prompt, professional and courteous manner
          • Use scripts to collect all pertinent -customer information and document in the system accordingly -
          • All appointments must be entered into the dealership customer management system -
          • Agents must adhere to Asbury phone scripts
          • Must be comfortable role playing in front of team members during training
          • Excellent customer service skills & motivation to be successful
          • Be able to create and maintain customer relationships
          • High volume calls, ranging from 50+ outbound calls per day and 50+emails each day
          • Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
          • Must have reliable transportation to and from work for all scheduled working hours
          • Advanced computer & phone skills -
          • Minimum typing 35-40 words per minute at minimum
          • Experience using customer tracking systems to track calls to customers preferred
          • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
          • Appointment setting experience a plus
          • Great communication skills
          • Able to multi-task in a fast paced -environment
          • Various language proficiency -is always a plus
          • Team player
          • Self-starter, manages time and conditions
          • Conducts themselves professionally at all times and works well under pressure
          • Good interpersonal skills and ability to work successfully in a team environment
          • Must be a minimum -of eighteen years of age
          • Must be able to pass pre-employment screens (background and drug test)
          • Maintain valid Drivers License and MVR within company policy requirementsIND6

Keywords: Asbury Corporate Office, St. Louis , Service Receptionist at Plaza Mercedes-Benz, Other , Saint Louis, Missouri

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