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Service Receptionist at Plaza Mercedes-Benz

Company: Asbury Automotive
Location: Saint Louis
Posted on: August 7, 2022

Job Description:

Plaza Mercedes-Benz
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry!?
As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for a strong, energetic, people-focused BDC Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now!
Previous dealership experience preferred
Full-Time Schedule
Weekly Pay
11910 Olive Blvd, Creve Coeur, MO 63141
Pay and Recognition:
* Weekly pay
* Paid holidays & paid time off
* Paid training
* Stock equity grant awards (select management and front-line team member\s eligible!)
Insurance / Retirement:
* Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
* Up to 8 weeks paid pregnancy leave (disability leave)
* Health savings
* Flex spending accounts (tax free)
* Short-term and Long-term disability plans
* Life Insurance (Whole Life and Term)
* 401k with company match
Learning, Tuition Assistance and Career Development:
* Digital career path tool to assist with career development
* Continuous training through Asbury University
Additional advantages:
* Student loan relief resources
* Employee assistance program
* Employee discounts on vehicle purchases, parts and service repairs
* Scholarship awards
* Opportunities to join our community service initiatives
* Aggressive Employee referral program with bonus opportunities
Responsibilities and Qualifications
Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive can do attitude are top traits rockstar agents exhibit!
* All Agents must maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
* Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
* Must be able and willing to make a high volume amount of calls a day
* Contacting and communicating with customers to identify automotive needs
* Follow all dealership processes and procedures, high frequency of contact with customers
* Thorough documentation of all contacts within the customer management system
* Complete internet lead management work plans on a daily basis
* Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
* Answer all calls in a prompt, professional and courteous manner
* Use scripts to collect all pertinent customer information and document in the system accordingly
* All appointments must be entered into the dealership customer management system
* Agents must adhere to Asbury phone scripts
* Must be comfortable role playing in front of team members during training
* Excellent customer service skills & motivation to be successful
* Be able to create and maintain customer relationships
* High volume calls, ranging from 50+ outbound calls per day and 50+emails each day
* Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
* Must have reliable transportation to and from work for all scheduled working hours
* Advanced computer & phone skills
* Minimum typing 35-40 words per minute at minimum
* Experience using customer tracking systems to track calls to customers preferred
* Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
* Appointment setting experience a plus
* Great communication skills
* Able to multi-task in a fast paced environment
* Various language proficiency is always a plus
* Team player
* Self-starter, manages time and conditions
* Conducts themselves professionally at all times and works well under pressure
* Good interpersonal skills and ability to work successfully in a team environment
* Must be a minimum of eighteen years of age
* Must be able to pass pre-employment screens (background and drug test)
* Maintain valid Drivers License and MVR within company policy requirements

Keywords: Asbury Automotive, St. Louis , Service Receptionist at Plaza Mercedes-Benz, Other , Saint Louis, Missouri

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