Desktop Support Administrator

Company: Swank Motion Pictures
Location: Saint Louis
Posted on: August 6, 2022

Job Description:

Position Summary

The Desktop Support Administrator will support the end-user computer needs for functionality, systems updates and hardware deployments. This role provides support to Swank Motion Pictures teams by providing user assistance and training on both systems and applications used by the organization.

End-user and system support is provided for both onsite and remote employees, the need to troubleshoot and fix problems will occur regularly using remote connectivity tools.

The position will also be responsible for hardware and software deployments, inventory controls, and user training on systems and applications.

Responsibilities

Provide desktop systems and user support to ensure required computer capabilities are available to all users

Develop and provide systems and software training to end-users

Manage trouble tickets and ensure customer satisfaction

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software for local and remote users

Develop and maintain an inventory of all IT desktops, components and equipment

Maintain documentation on all desktop processes and procedures

Ensure that application and system updates are in place

Deploy, implement, troubleshoot and support the workforce environment

Monitor the ongoing operation of the Windows environment

Identifies risks and challenges and implements corrective actions as needed

Performs related work as assigned

Proactively resolve issues and maintain equipment

Fosters continuous improvement and organizational performance

Ability to work effectively with other IT&D teamse=

Requirements

Bachelor's degree required

3+ years of business experience

Skilled in Windows 10, Windows Server and Mac

Microsoft Office tools, Word, Excel, Outlook and Teams

Office 365 Administration (Email, User Provisioning)

Computer software and hardware troubleshooting skills

User desktop support

General Network experience and Troubleshooting capabilities

Excellent communication skills

Ability to adapt to the daily changing work environment

Benefits

We are pleased to offer:

Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products

401k plan with employer match

Competitive paid time off: vacation, personal time, holidays and winter break

Work from home 2 days a week

This position is eligible for a hybrid work environment

Company sponsored volunteer & community outreach opportunities

Organizational growth potential through our company sponsored online learning platform

If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: Swank Motion Pictures, St. Louis , Desktop Support Administrator, Other , Saint Louis, Missouri