System Administrator III
Company: Horizontal Talent
Location: Saint Louis
Posted on: June 25, 2022
Job Description:
Job Description:
Deploy the release of new technologies as well as design, install,
configure, maintain and perform system integration testing of
PC/server operating systems, related utilities and hardware.
Administer applications supporting all company divisions. The role
will primarily include platform support for Atlassian tools but may
also include other collaboration related technologies.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently supports all efforts to simplify and
enhance the customer experience
- Diagnose hardware and software problems and replaces defective
components.
- Perform data backups and disaster recovery operations.
- Responsible for troubleshooting server problems as reported by
users.
- Research, evaluate and recommend software and hardware
products.
- Support Web access and electronic messaging services and
maintains a secure systems environment.
- Provide new hardware specifications to users based on
application needs and anticipated growth; installs new servers and
maintains the server infrastructure.
- Define procedures for monitoring and evaluates, diagnoses and
establishes work plans to resolve system issues.
- Perform troubleshooting for complex hardware, software and
network problems.
- Works on multiple projects as a project team member.
- Support media management through internal methods and
procedures or through offsite storage and retrieval
services.
- Develop and promote standard operating procedures.
- Monitor all systems and servers for uptime and other critical
issues.
- Provide outage support to include working directly with
Atlassian, add-on vendors, and the Atlassian Tools Team as
needed.
- Review server logs and obtain any troubleshooting data to
assist in problem resolution.
- Install/Upgrade and test new software versions, MySQL, bug
fixes, and patches.
- Identify differing elements in configuration files between
versions, and the associated implications.
- Analyze system resource utilization reports to evaluate likely
causes for observed performance degradation.
- Attend all Atlassian Technical Account Manager (TAM) calls and
provide updates, offer solutions, etc.
- Attend all Change Advisory Board (CAB) calls and represent the
Atlassian Team for all changes scheduled.
- Manage service accounts and SSL certificates.
- Identify and resolve Linux operating system issues.
- Create and maintain shell scripts.
- Install and configure Python 3.
- Research/Coordinate network change tickets (ex. Firewall, DNS,
F5 load balancers, and other routing changes).
- Coordinate hardware changes (ex. new servers, adding
memory/CPU/disk, etc.).
- Cleanup logs in Jira and Confluence as needed.
- Review/Confirm backups are in place and functional.
- Analyze the growth rate for an instance and determine an
appropriate scaling plan.
- Determine the impacts of add-ons to the system
infrastructure.
REQUIRED QUALIFICATIONS
- Ability to read, write, speak and understand English
- Must be proficient in MS Office
- Demonstrated communication skills and the ability to work well
with all levels of business users in a professional manner
- Increased knowledge and ability to make decisions around
service ticket requests utilizing software such as Cherwell or Jira
Support Desk
- Intermediate level knowledge of system administration tasks and
ability to perform more advanced research and recommend approaches
for resolution
PREFERRED QUALIFICATIONS
- 3 years of Linux administration
- 2 years of experience in Atlassian Tools administration (Jira,
Confluence, Bitbucket, Crowd, TestRail)
- Splunk monitoring and configurations
- MySQL database experience
- 2 years with Python 3 or similar scripting language
- 2 years with NodeJs
- 2 years with Splunk
- ACP-500 Atlassian System Administrator Certification
- Linux Foundation Certified System Administrator (LFCS)
Certification
- PCPP-32-1 or PCPP-32-2 - Certified Professional in Python
Programming Certification
Required Education/Experience
- BA/BS in Information Technology, Computer Science, or related
field or equivalent work experience
- 5- 10 years of IT experience.
Keywords: Horizontal Talent, St. Louis , System Administrator III, Other , Saint Louis, Missouri
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