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Patient Financial Services Representative I

Company: SSM Health
Location: Saint Louis
Posted on: June 25, 2022

Job Description:

Responsible for determining the patient financial component for patient services. Estimates, communicates and collects the patient financial responsibility and provides patient financial counseling.PRIMARY RESPONSIBILITIES

  • Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility.
  • Educates patient regarding financial assistance programs when appropriate.
  • Obtains patient demographic information and requests financial responsibility from the patient.
  • Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status.
  • Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs.
  • Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame.
  • Validates Master Patient Index according to departmental policy.
  • Interprets physician orders.
  • Performs other duties as assigned.EDUCATION
    • High school diploma or equivalentEXPERIENCE
      • No experience requiredPHYSICAL REQUIREMENTS
        • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
        • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
        • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
        • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
        • Frequent keyboard use/data entry.
        • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
        • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
        • Rare climbing. Associated topics: account representative, accounts receivable, auction, auto, balance, collection, collection specialist, collector, finance, overdue

Keywords: SSM Health, St. Louis , Patient Financial Services Representative I, Other , Saint Louis, Missouri

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