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Intake Specialist (Remote)

Company: HR Pals & Recruiting Pals
Location: Saint Louis
Posted on: May 16, 2022

Job Description:

Remote Intake and Eligibility Specialist

Job Description:

A FORWARD Intake and Eligibility Specialist will be responsible for the day-to-day management of application review and award activities. The Intake and Eligibility Specialist will be required to have a basic knowledge of the principles, concepts, and methodology of reviewing applications, determining eligibility, and demonstrated skills in applying this knowledge in carrying out assignments, operations, or procedures.

Responsibilities:

  • Review of applications for completeness and accuracy. Ensure applications are complete for program review (form completed correctly and all required documents are accurate).
  • Contact program applicants and request any/all missing or incomplete information.
  • Update applications with correct or missing data.
  • Make initial eligibility determinations based on individual program requirements.
  • Maintain accurate, UpToDate case notes in applicant files.
  • Provide excellent customer service to program participants and accurately respond to inquiries about the program.

    Qualifications:
    • Associate Degree in Related Field; Bachelor's Degree is preferred
    • 2+ years of experience in a related field; 4+ years of experience without Bachelor's Degree
    • Technically savvy and able to learn new systems and processes quickly
    • Strong ability to work well with people from varied cultural, socioeconomic, educational, and experiential backgrounds
    • Customer service experience and effective communication skills both orally and in writing
    • Able to work on several projects simultaneously and handle a high volume of activity
    • Manage files and documents, follow record keeping requirements and maintain confidentiality
    • Bilingual abilities are strongly preferred
    • High level of education and attention to detail
    • Have U.S. work authorization

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Keywords: HR Pals & Recruiting Pals, St. Louis , Intake Specialist (Remote), Other , Saint Louis, Missouri

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