ROOM ATTENDANT - HOURLY
Company: Residence Inn - St. Louis Galleria
Location: Saint Louis
Posted on: May 16, 2022
Job Description:
Job DescriptionLooking for a hard working friendly room
attendant. must be able to work weekends and weekdays. Shift starts
at 9:00am usually ends at 4-5:00pm. Overtime is required at times,
but we will let you know when needed. We all work together as a
team at this hotel and are looking for candidates to work with us
and become part of our team culture.POSITION TITLE: Room Attendant
DEPARTMENT: Housekeeping REPORTS TO: Housekeeping Supervisor /
Executive Housekeeper JOB SUMMARY: Performs routine duties in
cleaning and servicing of guest rooms/suites and baths under
supervision of housekeeping supervisor. Room attendant promotes a
positive image of the property to guests and must be pleasant,
honest, friendly and should also be able to address guest requests
and problems.He/She should maintain complete knowledge of and
comply with all housekeeping departmental policies/service and also
the hotel's procedures/standards. Additionally, maintain complete
knowledge of correct maintenance and use of
equipment.RESPONSIBILITIES:
- Anticipate guests' needs, respond promptly, and acknowledge all
guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local
attractions/activities to respond to guest inquiries
accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization
of assigned work areas.
- Vacuums the carpet.
- Deliver and retrieve items on loan to guests e.g. iron and
ironing boards
- Ensure security of guest rooms and privacy of guests.
- Perform rotation cleaning duties (e.g. wash windows, deep
cleaning etc.) as required
- Cleans guest bathroom/bedroom/floor corridor.
- Empty trash containers and ashtrays.
- Remove all dirty terry and replace with the clean par to the
designated layout.
- Remove soil, dirt, soap build-up and hair from bathroom
mirrors, vanity, sink, toilet, shower walls, bathtub, shower
curtain and floor.
- Replace facial, toilet tissue and bathroom amenities in correct
amount and location.
- Replenish amenities according to the operational standards e.g.
toiletries, water, coffee/tea & condiments
- Inspect condition of bathrobes and replace soiled/damaged ones,
if appropriate.
- Remove dirty bed linen and make up bed with clean linen.
- Replace laundry bags and slips.
- Clean closets and door tracks, removing dust and debris. Ensure
correct amount and placement of hangers, extra blanket/pillow and
luggage rack.
- Dust and polish all furniture.
- Realign furniture to the floor plan.
- Responsible for the cleanliness and maintenance of work
area.
- Attends to guest calls, guest requests /guest complaints in the
area assigned.
- Responsible for following brand standard cleaning
procedures.
- Responsible for achieving and exceeding the guest satisfaction
score.
- Update status of rooms cleaned on assignment sheet.
- Return and restock cart at end of shift.
- Other duties as necessary and assigned by management.
REQUIREMENTS:
- Ability to stand, walk, kneel, bend, stoop and carry for
prolonged periods of time as customary in a housekeeping role.
- Must be able to push up to 75 lbs., lift and carry up to 25
lbs. QUALIFICATIONS:
- Previous hotel experience highly desirable.
Keywords: Residence Inn - St. Louis Galleria, St. Louis , ROOM ATTENDANT - HOURLY, Other , Saint Louis, Missouri
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