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Sr. UX Strategist - Location Open

Company: Deloitte
Location: Saint Louis
Posted on: May 16, 2022

Job Description:

UX Strategist - USDC Senior Solution Specialist

You are the voice of the people. In all your interactions - with clients, project managers, designers, engineers, and more - you'll advocate for what users want, need, and expect from the products we create. You're innovative, quick-thinking, and eager to learn more about what's happening in the interactive space. Your UX design skills are top-notch, and you have a knack for making the complex clear.

At Deloitte's US Delivery Center (USDC) we help clients achieve a higher level of service in operational efficiency and business value. The USDC leverages scale, talent, and a center delivery model to provide high quality, cost-effective service with standardized processes and procedures. Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Our delivery centers are based in Mechanicsburg, PA, Lake Mary, FL and Gilbert, AZ.

The USDC Digital Customer Team

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

  • Digital Experience - creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
  • Sales Excellence & Service Excellence - delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally enabled sales, channel, and customer service capabilities
  • Flexible Consumption - the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
  • Digital Foundry - a flexible, end-to-end delivery model emphasizing innovation and disruption
  • DigitalMix - an integrated set of platforms to enable business re-platforming
    Role You'll Play:
    • Bring user-centered design (UCD) process methods to digital solutions from concept to launch
    • Identify and execute the best methods for user research and testing within client constraints
    • Lead research to define key insights, prioritize areas of opportunity, and envision creative solutions
    • Oversee and guide the assessment of existing digital products for usefulness and usability
    • Lead participatory design/user testing sessions and in-context and ethnographic research; manage client involvement in research
    • Collaboratively develop prototypes for demonstration of concepts to clients
    • Work closely with project managers, design, engineering, and quality assurance
    • Clearly articulate and defend your design decisions in front of teams and clients
    • Work within agile methodology
    • Develop and maintain relationships with key client stakeholders
    • Present deliverables to senior clients
    • Mentor and guide junior team members
    • Monitor, and have knowledge of, wider industry UX trends and relevant technology trends
      Required Qualifications - What you bring:
      • 5-8 years of design experience in a consulting or in-house environment
      • Experience in reviewing existing systems and processes to identify UX issues and develop UX recommendations
      • Experience in UX research, including planning, designing, and facilitating user sessions and client workshops, analyzing findings and articulating results
      • Experience in information architecture, screen flows, user stories, user journeys, and conceptual/detailed wireframing and prototyping
      • Experience with modern design tools like Figma, Sketch, Axure, Principle, Framer and InVision
      • Strong written and verbal communication skills
      • Experience working in a fast-paced, agile environment
      • Must live a commutable distance to one of the following cities: Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Cincinnati, OH; Cleveland, OH; Dallas, TX; Detroit, MI; Gilbert, AZ; Houston, TX; Indianapolis, IN; Kansas City, MO; Lake Mary, FL; Mechanicsburg, PA; Miami, FL; Minneapolis, MN; Nashville, TN; Philadelphia, PA; Phoenix, AZ; Pittsburgh, PA; Sacramento, CA; St. Louis, MO; San Diego, CA; San Juan, Puerto Rico; Seattle, WA; Tallahassee, FL; Tampa, FL; or be willing to relocate to one of the following USDC locations: Gilbert, AZ; Lake Mary, FL; Mechanicsburg, PA.
      • Travel up to 10% annually
      • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
      • Must have or be able to obtain a US public trust clearance
        Preferred Qualifications- Bonus Points if you have:
        • Experience with or understanding of UI/Visual design including branding, style, color, typography
        • Ability to develop high fidelity mocks and prototypes of complex solutions
        • A clear passion and enthusiasm for learning and pursuing your expertise, constantly challenging the definition of what makes a good user experience

Keywords: Deloitte, St. Louis , Sr. UX Strategist - Location Open, Other , Saint Louis, Missouri

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