Preferred Account Specialist

Company: Drury Hotels
Location: Saint Louis
Posted on: January 15, 2022

Job Description:

Newly created position! Looking to fill the 5th and final position on this team.

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do matters at Drury Hotels. There's a place for you here today (and for tomorrow) in this position.

What you can expect from us:
So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are --- and well compensated for all you accomplish.

Incentives - Quarterly bonuses (we succeed together!)-shared for all based on hotel results
Health and well-being - Medical, dental, vision, prescription, life, and disability
Retirement - Company-matched 401(k)
Work-life - Flexible spending accounts, Team Member Assistance Program, paid time off, and hotel discounts
Career growth - Mentorship, cross-training, development plans, management training, and more-60% of management positions promoted internally
Award-winning - Ranked among Forbes' Best Midsize Employers (2021) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 16 years in a row (that's a record!)

Summary:
Manage accounts and conduct sales activities related to selling guest rooms to maximize system-wide occupancy by following Drury Sales Procedures. An average of 80% of time is devoted to customer contact. Works to maintain a high standard of service and hospitality and maximize revenue for the Drury system at all times.

Job Duties

Maintains a client portfolio of preferred accounts, responding to internal and external customer inquiries via telephone and electronic communication in a timely fashion.
Follows account management and rate quoting guidelines and seeks approval for deviations when they occur.
Completes required sales documentation following each account contact in a timely manner. Follow up must be thorough and completed in the designated company sales software.
Creates sales plans for accounts with emerging growth needs by researching the competition and monitoring areas of opportunity.
Communicates and builds relationships with assigned target accounts, new accounts and internal customers.
Assesses account needs for chain selling of the entire Drury system.
Works with cross functional teams to coordinate and follow up on assigned accounts and to maximize revenue for Drury system.
Collects and compiles statistical data related to assigned accounts by utilizing internal resources as well as external resources such as Internet, Hospitality Associations and business journals.
Completes administrative duties such as: sales reports, internal and external correspondence and pre sales call planning during "Non-Prime Time" selling hours.

Qualifications:
Requires knowledge, skill and mental development equivalent to completion of 4 years of college. Highly recommend college degree related to sales and marketing and a minimum of 1 year of experience in account management and customer retention, preferably in a sales and marketing field.

Rise. Shine. Work Happy.
Apply Now.

Keywords: Drury Hotels, St. Louis , Preferred Account Specialist, Other , Saint Louis, Missouri