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UX Research Coordinator

Company: Horizontal Talent
Location: Saint Louis
Posted on: November 22, 2021

Job Description:


  • Own the end-to-end research participant recruitment process including managing the planning, scheduling, coordinating, and tracking of research sessions
  • Build and manage our organizations participant panel, including recruitment, incentive strategy, member experience, etc.
  • Create on-brand and effective written communication for engaging with research participants
  • Develop, manage, and evolve our research participant database for recruiting participants
  • Organize research team documents and reports both internal to the Analytics, Research, and Insights team
  • Develop and document processes, best practices, and templates to ensure workflow is consistent and efficient across researchers
  • Be the operations and strategic partner to the Director of ARI Operations-oversee the systems to manage workflow, advise on recruitment resources, and identify new opportunities to improve the effectiveness of how we work
  • Own the strategy and recruitment system to ensure our process is efficient, compliant, and a delightful experience for participants and researchers
  • Manage third-party vendor relationships to ensure all engagements meet the needs of the research team and procurement, legal, security, and privacy requirements
  • Work with research leads to identifying new tools and opportunities to improve the way we work. Qualifications:
    • Comfort working with a great degree of autonomy in a rapidly evolving environment
    • Experience working in Research Ops, i.e. this isn't your first rodeo;
    • Expertise with databases, i.e. SQL to query (e.g., joining and filtering);
    • Experience in data privacy policies (CCPA, GDPR), vendor management, procurement, and incentive management
    • Familiarity with User Interviews, Qualtrics, Intercom, Airtable (or similar), Dovetail, and Maze
    • Demonstrated ability to handle a multi-project workload
    • Tenacity-you proactively seek ways to overcome challenges without giving up
    • A bias for action coupled with a sense of urgency
    • A passion for process improvement and a desire to leave things better than you found them

Keywords: Horizontal Talent, St. Louis , UX Research Coordinator, Other , Saint Louis, Missouri

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