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Product Manager

Company: BJC HealthCare
Location: Saint Louis
Posted on: October 8, 2021

Job Description:

Information About this Position

Are you an experienced Digital Product Manager passionate about creating innovative and valuable solutions? BJC has a great opportunity to work within our growing Digital team to improve patient experience and outcomes while digitally enabling our care teams. If this sounds like an ideal role for you, apply below.

Company and Job Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $5.5 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.


BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.


BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.



Role Purpose

The Product Manager will be responsible for defining and delivering products that support a consistent, intuitive and high-quality experience for our patients and care teams across all interaction points including multiple digital channels. They will drive product strategy to align with overarching BJC initiatives ensuring the greatest value is delivered. This also includes prioritizing and accepting the work generated by a product team in order to ensure the most valuable and proper functionality of the product. To do this, the Product Manager will possess strong knowledge of clinician/patient journeys to ensure the product strategy and delivery enable the ideal experience. They hold end-to-end responsibility for a given product, manage a robust product backlog with a mission to shape and implement solutions that transform clinician and patient experiences, effectively manage multi-disciplinary squad to meet desired KPIs and business outcomes. The Product Manager role is a critical role for ensuring an agile project successfully delivers value to the business.


  • Partner with design team to consider usability testing and end-user feedback to ensure product will address and resolve user pain points. Provide architecture and development teams sufficiently detailed feedback on user stories and product vision to ensure the team maintains the technical integrity of features / functionality. Accountable for the created product(s), delivering in the product model and communicating the product needs with business partners. Responsible for assuring a level of quality has been achieved by validating that the Story meets acceptance criteria and approves stories as complete.
  • Serve as the voice of the user. Collaborate with stakeholders during the visioning and concept development of a product. Work with the product, design, and technology teams, among other stakeholders, to analyze the needs and align product roadmap to strategic goals. Reports to Product Director and coordinates product requirements to align with other products that populate the end-to-end consumer experience. Possess a fundamental understanding of end-to-end clinician and patient journey to ensure digital capabilities enable the ideal experience while removing potential access and technology equity barriers.
  • Develop and own the product roadmap. Develop scope and maintain an appropriately prioritized backlog (e.g. epics, features, user stories) to ensure work focuses on those with a maximum value that drive the product strategy. Master practitioner of Agile and Scrum methodologies. Solve product related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments.
  • Manage feedback from initial launch through the product lifecycle.
  • Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.
  • Performs Other Responsibilities as Assigned

Minimum Requirements

  • Bachelor's Degree - Business/Comp Science/related
  • 5-10 years

Preferred Qualifications

Preferred Requirements

  • Master's Degree - Business/Comp Science/related
  • 10+ years
  • 2-5 years of supervisory experience
  • Agile Certification
  • Prof Scrum Master/Cert Scrum Masters

Benefits Statement

Note: not all benefits apply to all openings

-  Comprehensive medical, dental, life insurance, and disability plan options
-  Pension Plan*/403(b) Plan
-  401(k) plan
-  Tuition Assistance
-  Health Care and Dependent Care Reimbursement Accounts
-  On-Site Fitness Center (depending on location)
-  Paid Time Off Program for vacation, holiday and sick time

*Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

Legal Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


Equal Opportunity Employer




Keywords: BJC HealthCare, St. Louis , Product Manager, Other , Saint Louis, Missouri

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