Manager 2, Regional Operations Support

Company: Sodexo
Location: Saint Louis
Posted on: October 7, 2021

Job Description:

Unit Description:

Fast-Paced. Never Boring. You thrive on the variety that each day brings.

Sodexo is seeking a Food and Nutrition Operation Support Manager for SSM St. Mary's Hospital-Madison located in Madison, WI. At SSM Health St. Mary’s Hospital – Madison, their goal is to serve the community and play an active role in it. For the third consecutive year, U.S. News & World Report recognized SSM Health St. Mary's Hospital - Madison as one of the best hospitals in Wisconsin. From pediatrics to senior health, they take the time to listen and understand the needs of all their patients.

The successful candidate will:

• have oversight of day-to-day operations;
• successfully coordinate all required tasks through subordinate managers, supervisors and frontline staff;
• deliver high quality food services including retail, catering and patient meal management operations;
• achieve company and client financial targets and goals; 
• develop and maintain client and customer relationships (i.e., comfortable in c-suite settings where communication skills are imperative when serving as top level site management)develop strategic plans;
• ensure HACCP, regulatory and standards compliance;
• have daily interaction with patients, their families and clinical team to ensure patient satisfaction;
• create a positive environment; and/or
• ensure Sodexo standards are met. 

Is this opportunity right for you? We are looking for candidates who: 

• have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively; 
• have culinary production experience and a strong background in safety and sanitation compliance; 
• can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service; 
• are enthusiastic and confident;
• ability to drive employee success to enhance the value of the food and nutrition team; I
• prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and/or
• demonstrate working knowledge of Sodexo Food Management System (FMS) The Market Connection (TMC), Sodexo Menu Graphics (SMG), Catetrax and is proficient in computer skills and report management experience. This is only for internal candidates as external candidates won’t have this knowledge

Learn more about SSM St. Mary's Hospital-Madison at https://www.ssmhealth.com/locations/st-marys-hospital-madison

Learn more about Sodexo’s Benefits 

Not the job for you?

We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable

Primary Responsibilities:

Client / Customer Service - 20%

• Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 
• Provide effective communication for clients and customers to ensure excellent customer service.
• Effectively partners with client and Sodexo employees to drive successful outcomes.
• Complies with all client policies and procedures.

Operational Excellence - 40%

• Owns, drives, and measures operational excellence outcomes of Sodexo and client.
• Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
• Creates a continuous quality improvement culture that drives operational efficiencies.
• Drives change and creates a culture where change is embraced and operationalized. 
• Utilizes all operational processes to drive continuous improvement and celebrate successes.

 
Analysis & Decision Making - 20%

• Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  
• Accountable for effective utilization of labor resources.
• Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 
• Effective risk management by ensuring consistent regulatory and legal compliance. 
• Compliance with supply chain management requirements.
• Understands and effectively manages unit finances in the Sodexo budgets.    
• Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
• Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
• Effectively delegates operational responsibilities to appropriate individuals / positions. 
• Follows best practices in decision making to determine best solutions for the business. 

Safety - 10%

• Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
• Behaviors include:  Working as a team for safety  
• Communicating Effectively for Safety  
• Managing Safety Risks  
• Optimizing Human and Environmental Factors  
• Recognizing, respond and reporting incidents 
• Adherence to all operational safety practices and protocols
• Drives a safety culture throughout the team

Talent - 10%

• Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
• Creates a culture of continuous learning and development for self and those within the unit assigned.

Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience

Basic Management Experience - 3 years

Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo, St. Louis , Manager 2, Regional Operations Support, Other , Saint Louis, Missouri