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Patient Access Representative II

Company: SSM Health
Location: Saint Louis
Posted on: September 7, 2021

Job Description:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

PRIMARY RESPONSIBILITIES

  • Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
  • Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
  • Assists with coordination of activities related to insurance pre-certification/authorization.
  • Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
  • Performs clerical and reception duties associated with patient registration.
  • Identifies process improvement opportunities and participates in improvement plans.
  • Works on special projects as needed.
  • May review the work of others.
  • Performs other duties as assigned.


EDUCATION

  • High school diploma or equivalent


EXPERIENCE

  • One year experience

PHYSICAL REQUIREMENTS

  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
  • Frequent keyboard use/data entry.
  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Rare climbing.

Keywords: SSM Health, St. Louis , Patient Access Representative II, Other , Saint Louis, Missouri

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