Player's Club Supervisor
Company: Tropicana Entertainment
Location: Saint Louis
Posted on: June 13, 2021
Provide direct and general supervision to Trop Advantage team on
assigned shift in order to promote extraordinary guest service and
encourage membership into the Trop Advantage program, explain
benefits of Trop Advantage program and participates in promotional
events and activities; ensure compliance with applicable
regulations while supporting Lumiere Place's vision and values.
(The following statements are intended as general illustrations
of the work in this job class and are not all inclusive for
Staff, schedule, evaluate, train, develop and monitor Trop
Advantage team. Recommend wage increases, promotions, demotions,
discipline and other employment actions for team members.
Understand department objectives, standards, and guidelines to
achieve effective supervision of department; adjust daily schedule
according to business levels.
Ensure Trop Advantage representatives meet or exceed club
enrollment goals and guest satisfaction standards.
Maintain a thorough knowledge of competitors' player tracking
and all casino marketing programs and make recommendations to
ensure Lumiere Place Casino continues to offer a superior
Ensure employees and department managers are aware of all
additions and changes to programs or promotions affecting the
customer and Trop Advantage program.
In concert with the special events staff, host and facilitate
all Trop Advantage Club events.
Guides staffs in interpretation of complimentary policies to
ensure consistent practice in rewarding tracked players for various
levels of play; review all complimentaries, ensuring proper
Perform other duties as assigned by management
- Must be flexible to work evenings, weekends, and holidays as
- Ability to obtain and maintain valid gaming license
- Demonstrated knowledge of casino operations and player tracking
- Experience with word processing and spreadsheet computer
These skills and abilities are typically acquired through the
completion of a high school diploma or equivalent and two years
experience directly related to casino operations or an equivalent
combination of training, education and experience which
demonstrates the ability to perform the duties of the position.
Keywords: Tropicana Entertainment, St. Louis , Player's Club Supervisor, Other , Saint Louis, Missouri
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