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Player's Club Supervisor

Company: Tropicana Entertainment
Location: Saint Louis
Posted on: June 13, 2021

Job Description:

POSITION PURPOSE

Provide direct and general supervision to Trop Advantage team on assigned shift in order to promote extraordinary guest service and encourage membership into the Trop Advantage program, explain benefits of Trop Advantage program and participates in promotional events and activities; ensure compliance with applicable regulations while supporting Lumiere Place's vision and values.

ESSENTIAL FUNCTIONS

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

  1. Staff, schedule, evaluate, train, develop and monitor Trop Advantage team. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members. Understand department objectives, standards, and guidelines to achieve effective supervision of department; adjust daily schedule according to business levels.

  2. Ensure Trop Advantage representatives meet or exceed club enrollment goals and guest satisfaction standards.

  3. Maintain a thorough knowledge of competitors' player tracking and all casino marketing programs and make recommendations to ensure Lumiere Place Casino continues to offer a superior program.

  4. Ensure employees and department managers are aware of all additions and changes to programs or promotions affecting the customer and Trop Advantage program.

  5. In concert with the special events staff, host and facilitate all Trop Advantage Club events.

  6. Guides staffs in interpretation of complimentary policies to ensure consistent practice in rewarding tracked players for various levels of play; review all complimentaries, ensuring proper usage.

  7. Perform other duties as assigned by management

  8. Must be flexible to work evenings, weekends, and holidays as business demands.

JOB QUALIFICATIONS

  • Ability to obtain and maintain valid gaming license
  • Demonstrated knowledge of casino operations and player tracking programs
  • Experience with word processing and spreadsheet computer applications.

These skills and abilities are typically acquired through the completion of a high school diploma or equivalent and two years experience directly related to casino operations or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

Keywords: Tropicana Entertainment, St. Louis , Player's Club Supervisor, Other , Saint Louis, Missouri

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