Lead Player's Club Representative
Company: Tropicana Entertainment
Location: Saint Louis
Posted on: June 13, 2021
The incumbent in this position is responsible for providing
superior service to both the internal and external customer.
Responsible for determining customer admission and for monitoring
room flow, and ensuring guests feel welcome and comfortable. The
incumbent is also responsible for developing and coordinating
programs to attract high-limit players and host such guests to
ensure guest satisfaction and repeat visits. Work requires superior
communication and judgmental skills, as the position is called upon
to interact frequently with high-limit customers and make decisions
regarding extensions of complimentaries.
Provides general leadership and work direction of department
team members, including but not limited to 1) organizing and
assigning work; 2) prioritizing workload and assignments to ensure
orderly and efficient completion by department employees; 3)
directing department employees in the successful completion of
assigned work; 4)enforcement of department and company rules; 5)
instructing and training department employees in the successful
performance of their duties and 6) other leadership and work
direction duties as assigned by Supervision. Lead Persons do not
perform supervisory tasks such as scheduling, discipline,
performance reviews, hiring or terminations; although they may
provide input to supervisors regarding such matters
(The following statements are intended as general illustrations
of the work in this job class and are not all inclusive for this
Provides superior customer service, positively effects
interactions with customers and employees, and has the resiliency
to deal with difficult customers in all types of business
conditions and the ability to work harmoniously with coworkers.
Responsible for actively building and retaining customer
relations and acts as a mentor to employees in order to provide
superior customer service.
Works in cooperation with the Lumiere Place Casino & Hotels
staff in ensuring guests feel welcome and comfortable; works
closely with Executive Hosts, VIP Casino Services, and Player's
Club to ensure superior guest satisfaction.
Greets Player's Club guests in a courteous and friendly manner;
and explains amenities and features.
Monitors room occupancy to ensure appropriate number of guests
and compliance with safety standards.
Responsible for resolving customer service issues, concerns, or
problems to ensure optimal guest satisfaction and has the
resiliency to deal with difficult customers.
Participates in marketing Players Club promotional
Participates in employee training to ensure adequate training,
skills and resources are in place to perform job functions.
Provides information on all aspects of Lumiere Place Casino
services and facilities to guests and assists guests with room,
dinner, show, and transportation reservations, as well as
coordinates external local activities.
- Performs other duties as assigned by management. Must be
flexible to work evenings, weekends, and holidays as business
- Excellent customer service skills.
- Demonstrated ability to make immediate decisions in order to
determine Player's Club qualifications and admission.
- Understanding of property and department policies and
- Thorough knowledge of player-tracking system(s) and
comprehension of actual and theoretical player value.
These skills and abilities are typically acquired through a high
school education or equivalent and a minimum of two to three years
of administering and communicating casino player-tracking
Keywords: Tropicana Entertainment, St. Louis , Lead Player's Club Representative, Other , Saint Louis, Missouri
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