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Regional Coordinator PoH

Company: Salvation Army USA
Location: Saint Louis
Posted on: June 13, 2021

Job Description:


Join us in our efforts to "Do The Most Good". The Salvation Army Divisional Headquarters in St. Louis, MO has an immediate opening for a Pathway of Hope Regional Coordinator. This is a salaried position and comes with a great benefits package including medical, dental, and life insurance, 13 paid holidays a year, vacation time, sick time, personal time and is eligible for participation in the company funded pension plan after one year of service. The starting salary will be commensurate with experience and education.

Position will provide consultation and support with field units in Missouri and southern Illinois advancing their implementation of The Salvation Army Pathway of Hope approach. Pathway of Hope provides targeted services to families wanting to break the generational cycle of poverty and enable a path out of constant crisis. It is rooted in a case management approach, focusing on the client's individual needs and mastery of different life skills.


Essential Duties:

Supervision of POH Corps/Corps Clusters

Provide ongoing supervision and administrative oversight for a minimum of 15 Corps, Service Extension Units, Shelters, and other social service sites in the implementation of POH. Travel, including overnight,to and from these locations will occur. Provide direct case consultation and technical assistance to case managers and volunteers, as requested. Plan, coordinate and facilitate monthly case manager meetings. Meet with site staff , directors, and officers regularly to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program reporting requirements. Assist in recruiting, interviewing, and training of new employees directly involved in Emergency Assistance and POH. Provide case manager orientation and training for new case managers or volunteers. Attend inter-agency meetings and participate in local networks, as appropriate with local staff. Assist with special events and seasonal programs, as requested.

Program Implementation

Ensure quality of POH planning and implementation by participation with POH planning and program development at sites. Ensure consistent communication by participating in regular conference calls with the THQ POH Project Manager, Corps case managers, officers and Divisional POH Coordinator. Ensure consistent internal communication and understanding of program developments by sharing electronic and hard copies of updated information with Divisional staff and Corps. Additionally, prepare regular reports on the POH progress and status. Ensure quality of local data and reporting of information that will support national and territorial POH program outcomes. Ensure relevance and consistency of POH by collaborating with the THQ Project Manager and Divisional POH Coordinator with ongoing development of policies and procedures, goals and objectives, and outcome-based measures related to the POH. Ensure relevance of POH approach to funders by keeping current on program funding resources, both public and private, and assist Divisional POH Coordinator to support local leadership in securing additional localized funding. Assist scaling of POH and learning agenda by collaborating with the THQ POH Project Manager, the Divisional POH Coordinator and other organizations for the purposes of further development of the POH model and support kindred projects, as requested and/or assigned. Provide monthly professional development trainings for Social Service staff and officers to support continued growth and competency in the profession.

Pathway of Hope Program Evaluation and Outcomes Measurements

Ensure the accuracy of data entry into the database. Oversee annual POH evaluations/outcomes measurement for cluster(s) of Corps and complete summary/review report to POH Project Manager and Divisional POH Coordinator. Report any POH implementation challenges and work with the Divisional POH Coordinator to develop an action plan to address program development needs. Collaborate with the Divisional POH Coordinator with the development of a program specific POH implementation plan as requested and/or assigned. Serve on the committees related to case management, emergency assistance and building sufficiency, as requested or appointed.

Education and Training

Conduct training sessions that support the implementation phase and ongoing training requirements for the POH.

Plan, conduct and/or participate in POH workshops and other training events at the territorial, divisional or local level, as requested and/or assigned. Assume responsibility to plan, conduct and/or participate in other social service workshops and other staff training events at the territorial, divisional or local level, as requested and/or assigned. Provide guidance and promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings. Provide supervision for social work student interns, as requested and/or assigned. Maintain confidentiality and comply with Safe From Harm guidelines. Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co-workers and supervisors. This includes, but is not limited to, such actions as: resolution of conflicts in a professional manner, courteous treatment of staff, visitors and clients, respect of others' property and person, and professional and appropriate communication to and about clients, co-workers and supervisors.

Program Evaluation and certification

  • Complete regular record reviews and annual review of compliance with standards in order to assure for program evaluation/ certification requirement.

This job description should not be interpreted as an all inclusive list. It is intended to identify the essential duties and requirements of the position. Employee will follow other instructions, and perform other related duties, as may be required by his/her supervisor.


Minimum Qualifications:

  • Master's degree in social service area: prefer MSW from an accredited college or university.
  • Minimum of two years of experience in the supervision of comparable social service programs that offer multi-faceted casework interventions designed to address the needs of families utilizing strengths based approach.
  • Experience and/or strong interest in community outreach, organization and community capacity development.
  • Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
  • Ability to collaborate on complex social issues within families and communities.
  • Demonstrated capacity to teach adults.
  • Excellent oral and written communication skills.

  • Ability to efficiently and effectively manage several projects at one time. Excellent written and verbal communication skills. Requires travel throughout the division via car, train or airplane. Some overnight travel required. Must pass TSA MVR check, have a valid driver's license and have reliable transportation.
  • Must be a team player, self-starter, and perform well with minimum supervision. Must demonstrate ability to think independently and exercise sound judgment.



Physical and Work Environment Requirements:

  • Must be capable of performing the above essential duties in an office environment to include: using a computer, answering phones, etc. Most work will be indoors in a temperature-controlled environment.
  • Travel requires outdoor activity where it will be cold in the winter and hot in the summer.

The Salvation Army Mission Statement:

  • The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
  • Realizing The Salvation Army is a member of the Christian church, employees are expected to conduct themselves in a professional manner and project a positive image to others consistent with the above mission statement. This includes appearance as well as verbal communications and other behaviors. It should be clearly understood that nothing less will be accepted.

The Salvation Army Central Territory does not participate in unemployment compensation programs. The Salvation Army, as a church, is exempt from participation in federal and state unemployment insurance programs.


Keywords: Salvation Army USA, St. Louis , Regional Coordinator PoH, Other , Saint Louis, Missouri

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