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Field Service Technician - St. Louis

Company: QC Industries
Location: Saint Louis
Posted on: June 13, 2021

Job Description:

Leaders choose Leaders! nVenia is a leader in the design and manufacturer of packaging equipment and solutions. We deliver efficiency, agility, collaboration, and innovation by turning integrated packaging capabilities into solutions. We succeed by operating within our core values of Integrity, Teamwork, Respect, Sense of Urgency and Winning Spirit.

Our 256,000sf state of the art facility will be launched in Wood Dale, IL Spring 2021. We are currently looking to add Field Service Technicians who embrace teamwork, collaboration, employee development, accelerated growth while having some fun along the way!

Our Field Service Technicians are responsible to deliver total equipment lifecycle management services that optimize the performance of OEM equipment throughout its entire life cycle. These services include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits, and training. Our Service Technicians travels to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernization. Specific responsibilities include:

  • Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services
  • Perform mechanical and electrical modifications including PLC programs and servo drive configuration
  • Conduct site visit meetings with customer contacts to include explanation of job scope and work completed
  • Conduct training with customer's personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
  • Achieve service delivery goals including response time, first time fix and customer satisfaction rates
  • Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
  • Provide off-hour and weekend emergency technical support on a scheduled rotation
  • Responsible for timely and accurate documentation of all service activities
  • Provide equipment reliability feedback to quality engineering and collaborate on improvements
  • Attend training classes and technician meetings as required
  • Comply to industry, company and customer safe working practices
  • Extensive travel

We offer our staff a competitive salary and comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account including Dependent Care, Health Savings Account, Life Insurance, Short Term Disability, Long Term Disability, 401-K, Paid Time Off, and Paid Holidays.

nVenia provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.



  • Customer Focus - Builds and maintains customer satisfaction
  • Solid knowledge and interaction of mechanical, electrical, and pneumatic components
  • Interpret complex technical information involving mechanics and electronics, including schematics
  • AB CompactLogix PLC and RSLogix500/5000 programming
  • Minor modifications to PLC programs including ability to add rungs, add timers, open and close contacts
  • Access networks though PLC to troubleshoot issues, download and upload programs.
  • AB PanelView HMI programming
  • Variable Frequency Drive (VFD) parameter configuration
  • Servo drives and motors configuration
  • Experience with robotics and industrial robot application beneficial
  • Microsoft Windows Office Suite of applications, terminal emulation software, networking communication
  • Analytical ability to solve problems and determine root causes
  • Ability to make timely, informed decisions that consider facts, goals, constraints, and risks
  • Self-Management - Manages time and resources to achieve objectives
  • Effective communication skills - written and verbal


  • Must be at least 21 years of age, with a valid driver's license, good driving record and passport
  • Associate or bachelor's degree in Mechatronics is desired
  • EE, EET, EECS or Industrial Electronics degree is a plus
  • Minimum of five years' experience troubleshooting and repairing electro-mechanical machines in the field
  • Travel up to 80%, including overnights as necessary
  • Military experience a plus
  • PLC integration experience a plus.


Frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. On occasion, may be required to climb and work in high places, stoop, bend or reach above the shoulders. The incumbent must occasionally lift, push, or pull up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


While performing the duties of this job, the employee is regularly required to stand for a minimum of 8 hours per day. The employee is frequently required to grasp, handle, and feel objects, control and manage tools, and use hands and arms. The employee is occasionally required to walk, stoop, kneel and crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.


While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate but at times loud. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Keywords: QC Industries, St. Louis , Field Service Technician - St. Louis, Other , Saint Louis, Missouri

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