Service Request Center (SRC) Analyst

Company: World Wide Technology
Location: Saint Louis
Posted on: June 13, 2021

Job Description:

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 7,000 individuals and closed nearly $13 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For" list for the tenth consecutive year!

Description:

The SRC Analysts support Commercial, Federal, Public Sector, International, Telco, and Global Integration Services Sales Account Teams. SRC Analysts are also responsible for managing internal resources to develop high quality, responsive Statements of Work (SOWs), supporting our proposed solutions for deployment services.

SRC Analysts are instrumental assisting with the generation of new sales, and service offerings, and generating the content used to enhance the overall WWT offering. Equally important will be building relationships with multiple departments. Effectively pricing our capabilities is integral to the role as well as driving profitability for our company.

SRC Analysts will have a minimum of three years related experience including the ability to write, process solid analytical and problem-solving skills, and the ability to work effectively in a team setting. Analysts will have a proven track record of success accompanied by being an aggressive self-starter and the ability to build relationships, lead teams, and execute plans.

Responsibilities:

• Work closely with CSE (Consulting Systems Engineers), CSA (Consulting Solutions Architect), MC (Managing Consultants), PC (Principle Consultants), AM (Account Managers), BM (Business Managers), PMT (Partner Management Team), and customers to understand the scope requirements of the request and educate on the processes and expectations for a successful Services engagements
• Build cross-departmental relationships: Sales, Sales-Ops, Presales Engineering, Internal IT, ATC (Advanced Technology Center), ITC-ETC-STC (Integration Technology Centers), PS, Proposals, Legal and Risk Compliance, etc.
• Explain scope and SOW to customer Account Teams and educate/train on the overall scoping, SOW, and pricing process
• Manage internal resources to develop high quality, responsive Statements of Work (SOWs), supporting proposed solutions for deployment services
• Exceptional team collaboration capabilities
• Understand and practice Integrated Management Leadership (IML) applications
• Strong understanding of applicable pricing and margin theories for WWT Services
• Manage multiple tasks in a fast-paced deadline driven environment
• Proficiency with spreadsheets and other MS Office applications
• Position may require unscheduled extended work hours as needed, flexibility is crucial

Personal Attributes:

• Able to build and maintain strong relationships both inside and outside the organization
• Excellent communication skills
• Strong organizational skills
• Capability to multi-task and respond to change
• Perform duties with accuracy and strong degree of urgency
• Ability to prioritize and perform work in a timely manner
• Team Player
• A passion for learning and continued education

Qualifications:

• Bachelor's Degree preferred or related experience
• Strong organizational and communication skills (written, verbal, presentation)
• Ability to organize and lead a cross-functional teams
• Ability to interface with WWT end customers in solution development and scoping calls

Keywords: World Wide Technology, St. Louis , Service Request Center (SRC) Analyst, Other , Saint Louis, Missouri