Carondelet Park / Membership / Member Service Associate Lead / Full Time
Company: YMCA of Greater St Louis
Location: Saint Louis
Posted on: June 13, 2021
Job Title: Member Service Associate Lead
FLSA Status: Non- Exempt Revision Date: 3/1/2021
Leadership Level: Team Leader Primary Function: Membership
This position supports the work of the Y, a leading nonprofit
committed to strengthening community through youth development,
healthy living and social responsibility. Under the leadership of
the Membership Director, in accordance with the Christian
principles of the YMCA, the incumbent is responsible for delivering
excellent service to all members, guests, and program
Our mission and core values are brought to life by our culture.
In the Y, we strive to live our cause of strengthening communities
with purpose and intentionality every day. We are welcoming: we are
open to all. We are a place where you can belong and become. We are
genuine: we value you and embrace your individuality. We are
hopeful: we believe in you and your potential to become a catalyst
in the world. We are nurturing: we support you in your journey to
develop your full potential. We are determined: above all else, we
are on a relentless quest to make our community stronger beginning
with you. The Gateway Region YMCA strictly follows a zero tolerance
policy regarding child abuse.
Partner with the branch management team to standard operation
procedures (SOP's) and all systems that support branch membership,
program and marketing objectives.
Enter membership and program registration data into operating
Greet and engage with members and ensure all guests and program
participants have been verified in national sex offender registry
before entering branch.
Process all transactions with accuracy and perform daily shift
Ensures established processes for touring and following up with
membership inquiries are followed.
Be proficient in delivering a Cause Driven Tour as well as
providing additional training for other team members.
Provide feedback and offer solutions regarding gaps in service
and/or member concerns.
Respond to inquiries and problem solve via phone or in person
using Listen First skills.
Effectively handle conflict and member complaints, with the
support of the center Membership Director
Ensure Membership Service Associates are complying with
membership policies, engaging with members and program participants
and providing quality service in person and over the phone.
Assist Membership Services Director with training new staff.
Must work at Welcome Center to maintain in-depth working
knowledge of YMCA systems, standard operating procedures (SOP) and
- Performs all other duties as assigned.
- Mission Advancement
- Operational Effectiveness
- Personal Growth
- High school diploma and or GED required
- Excellent interpersonal and problem solving skills.
- Ability to relate effectively to diverse groups of people from
all social and economic segments of the community.
- Previous customer service, sales or related experience.
- Basic knowledge of computers.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
- The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
- While performing the duties of this job, the employee maybe
required to use a computer and be able to communicate using a
computer or electronic device.
- The employee frequently is required to sit and reach, and must
be able to move around the work environment.
- The employee must occasionally lift and/or move up to 50
- Specific vision abilities required by this job include close
vision, distance vision, and the ability to adjust.
- The noise level in the work environment is usually
The YMCA Welcomes a Diverse Workforce
Equal Opportunity Employer M/F/D/V
Must Pass Criminal History Background Check
Must Pass E-Verify Check
Internal candidates must submit Internal Job Posting Application
Keywords: YMCA of Greater St Louis, St. Louis , Carondelet Park / Membership / Member Service Associate Lead / Full Time, Other , Saint Louis, Missouri
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