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Carondelet Park / Membership / Member Service Associate Lead / Full Time

Company: YMCA of Greater St Louis
Location: Saint Louis
Posted on: June 13, 2021

Job Description:

Job Title: Member Service Associate Lead

FLSA Status: Non- Exempt Revision Date: 3/1/2021

Leadership Level: Team Leader Primary Function: Membership

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Under the leadership of the Membership Director, in accordance with the Christian principles of the YMCA, the incumbent is responsible for delivering excellent service to all members, guests, and program participants.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

ESSENTIAL FUNCTIONS:

  1. Partner with the branch management team to standard operation procedures (SOP's) and all systems that support branch membership, program and marketing objectives.

  2. Enter membership and program registration data into operating system.

  3. Greet and engage with members and ensure all guests and program participants have been verified in national sex offender registry before entering branch.

  4. Process all transactions with accuracy and perform daily shift close out.

  5. Ensures established processes for touring and following up with membership inquiries are followed.

  6. Be proficient in delivering a Cause Driven Tour as well as providing additional training for other team members.

  7. Provide feedback and offer solutions regarding gaps in service and/or member concerns.

  8. Respond to inquiries and problem solve via phone or in person using Listen First skills.

  9. Effectively handle conflict and member complaints, with the support of the center Membership Director

  10. Ensure Membership Service Associates are complying with membership policies, engaging with members and program participants and providing quality service in person and over the phone.

  11. Assist Membership Services Director with training new staff.

  12. Must work at Welcome Center to maintain in-depth working knowledge of YMCA systems, standard operating procedures (SOP) and program updates.

  13. Performs all other duties as assigned.

LEADERSHIP COMPETENCIES:

  • Mission Advancement
  • Collaboration
  • Operational Effectiveness
  • Personal Growth

QUALIFICATIONS:

  • High school diploma and or GED required
  • Excellent interpersonal and problem solving skills.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Previous customer service, sales or related experience.
  • Basic knowledge of computers.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee maybe required to use a computer and be able to communicate using a computer or electronic device.
  • The employee frequently is required to sit and reach, and must be able to move around the work environment.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
  • The noise level in the work environment is usually moderate.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

Must Pass Criminal History Background Check

Must Pass E-Verify Check

Internal candidates must submit Internal Job Posting Application with resume.

Keywords: YMCA of Greater St Louis, St. Louis , Carondelet Park / Membership / Member Service Associate Lead / Full Time, Other , Saint Louis, Missouri

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