Customer Service Representative - Admin

Company: Grey Eagle Distributors
Location: Saint Louis
Posted on: June 13, 2021

Job Description:

Primary purpose and function of position:

Responsible for accurately entering and modifying customer orders into the computer system on a daily basis. Greet visitors, handles incoming calls and performs general administrative duties. Assist in all administrative and office duties as needed.

Principal Duties and Responsibilities:

• Handle customer order calls, order entry and hotshot requests via the telephone and internet
• Perform required phone calls to customers, sales representatives & delivery drivers
• Contact customers regarding orders, invoices, payments etc. when needed
• Monitor system for electronically sent orders and process accordingly
• Assist with trouble shooting customer issues by contacting necessary sales team member
• Assist with other department functions as needed
• All other duties as assigned for cross-training purposes

Qualifications and requirements:

• High school diploma or GED certificate required
• Some college courses preferred
• Highly self-motivated with a positive attitude
• Project a friendly, courteous and professional image
• Strong computer skills and knowledge of MS Office Word and Excel required
• Customer service and telephone skills with the ability to maintain a calm composure with customers and employees.
• Alpha and numeric data entry skill required. Strong 10-key skills a plus
• Highly organized and ability to manage multiple priorities
• Ability to work with minimal supervision
• Excellent customer orientation with strong verbal and written communication skills
• Ability to work in a team environment
• Excellent problem-solving skills with strong attention to detail
• Regular and reliable attendance required
• Ability to work flexible hours if necessary
• Ability to pass a required pre-employment background and drug screening

Keywords: Grey Eagle Distributors, St. Louis , Customer Service Representative - Admin, Other , Saint Louis, Missouri