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Customer Service Representative - Admin

Company: Grey Eagle Distributors
Location: Saint Louis
Posted on: June 13, 2021

Job Description:

Primary purpose and function of position:

Responsible for accurately entering and modifying customer orders into the computer system on a daily basis. Greet visitors, handles incoming calls and performs general administrative duties. Assist in all administrative and office duties as needed.

Principal Duties and Responsibilities:

  • Handle customer order calls, order entry and hotshot requests via the telephone and internet
  • Perform required phone calls to customers, sales representatives & delivery drivers
  • Contact customers regarding orders, invoices, payments etc. when needed
  • Monitor system for electronically sent orders and process accordingly
  • Assist with trouble shooting customer issues by contacting necessary sales team member
  • Assist with other department functions as needed
  • All other duties as assigned for cross-training purposes

Qualifications and requirements:

  • High school diploma or GED certificate required
  • Some college courses preferred
  • Highly self-motivated with a positive attitude
  • Project a friendly, courteous and professional image
  • Strong computer skills and knowledge of MS Office Word and Excel required
  • Customer service and telephone skills with the ability to maintain a calm composure with customers and employees.
  • Alpha and numeric data entry skill required. Strong 10-key skills a plus
  • Highly organized and ability to manage multiple priorities
  • Ability to work with minimal supervision
  • Excellent customer orientation with strong verbal and written communication skills
  • Ability to work in a team environment
  • Excellent problem-solving skills with strong attention to detail
  • Regular and reliable attendance required
  • Ability to work flexible hours if necessary
  • Ability to pass a required pre-employment background and drug screening

Keywords: Grey Eagle Distributors, St. Louis , Customer Service Representative - Admin, Other , Saint Louis, Missouri

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