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Customer Service Representative

Company: Apex Systems
Location: Saint Louis
Posted on: June 10, 2021

Job Description:

Customer Service Representative

Local to St. Louis, MO or Tempe, AZ

Required Qualifications:

  • Work independently and demonstrate resourcefulness while working in a team environment.
  • Sound judgment, decision making and conflict resolution skills
  • Strong verbal and written communication skills and strong interpersonal skills
  • Highly organized, detail-oriented, and adaptable to change
  • Highly dependable and punctual
  • Ability to multitask
  • Strong service skills demonstrating patience, empathy and a sense of calm in a fast paced environment
  • Strong technical skills in Microsoft Office, web-based programs, and Service Center
  • Comfortable talking on the phone and having engaging conversations
  • Proficient typing skills

Preferred:

  • Prior customer service experience
  • Prior Finance Service industry
  • High school education required, college degree beneficial

On the job expectations

  • This is a phone-based position. Candidates must be comfortable with being on the phone most of the day (95%+)
  • One minute or less After Call Work (ACW)
  • 78% or greater of Direct Support
  • 85% or greater Alignment to Schedule (ATS)
  • 89% or greater Branch View Surveys (BVS)
  • Login and Logout timely (no late logins)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

Keywords: Apex Systems, St. Louis , Customer Service Representative, Other , Saint Louis, Missouri

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