IT Specialist

Company: Department of Veterans Affairs
Location: Saint Louis
Posted on: June 9, 2021

Job Description:

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Duties

Summary

This position is located in the Enterprise Command Center (ECC), Enterprise Command Operations (ECO), IT Service Operations (SO), Information Technology Operations and Service (ITOPS), Office of Information and Technology (OIT) serving as an IT Specialist responsible for the full range of duties within their assigned roles in the ECC to provide Event Management services for addressing IT operational events in order to maintain the interoperability of production systems and services.

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Responsibilities

This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles.

411- Technical Support Specialist

For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways

This is a bargaining unit position.

Work Schedule: M-F, 0730-1600 other schedule need supervisor approved

Compressed/Flexible Schedule: Available per supervisor approval

Telework: Yes (May be available upon supervisory approval)

Virtual: Available (Position will be located at a VA Facility or leased space).

Position Description Title/PD#: IT Specialist/ PD18616A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required

Physical Requirements: The work is sedentary, but may involve intermediate periods of walking,

bending, stooping, lifting, carrying, moving (up to 50 pounds) computer components and supplies, reaching, pulling, and working at a keyboard and monitor.

Service Department only Station 103

Major Duties:

• Demonstrates detailed background and knowledge implementing complex monitoring systems to include but not limited to systems/network monitoring applications, Web Services both Intra/Internet, Portal, and other non VA VISTA applications that support the Mission and requirements of the VA's and its end users
• Effectively uses oral and written communication methods and techniques to accomplish continuing coordination with IT program managers, IT Area Manager, IT Infrastructure Operations staff, etc
• Assists in implementing new technologies at the direction of the division chief to enhance health systems operation in support of critical
• Troubleshoot system hardware and software, diagnose and resolve customer reported system incidents, problems, and events.
• Make recommendations based on trend analysis for enhancements to software and hardware solutions to enhance customer experience.
• Monitor, report client-level computer system performance and develop a trend analysis and impact report.

Travel Required

Occasional travel - Travel required up to 5% of the time.

Supervisory status

No

Promotion Potential

12

• Job family (Series)

2210 Information Technology Management

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• Requirements

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/11/2021.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade.

Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

AND

Selective Placement Factor: This position includes a skill, knowledge, ability or other worker characteristic basic to -and essential for- satisfactory performance of the job. Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. Evidence of the Selective Placement Factor must be reflected in your resume.

The Selective Placement Factor for this position is: Demonstrate a significant ability to analyze data within a range of IT monitoring tools (such as SolarWinds, AppDynamics, Splunk, Dynatrace and Science Logic) and application performance monitoring tools, and understand how this information impacts the performance of the IT systems being monitored.

AND

You may qualify based on your Experience, as described below:

Experience - Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Specialized experience includes effectively conveying complex IT information to a wide variety of support teams, key stakeholders and executives, and demonstrated use of IT Infrastructure Library (ITIL) Continuous Service Improvement principles, contributing to improvement of organizational policies and guidance and operational processes.

Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.

Education

This job does not have an education qualification requirement.

Keywords: Department of Veterans Affairs, St. Louis , IT Specialist, Other , Saint Louis, Missouri