This position is located in the Enterprise Command Center (ECC),
Enterprise Command Operations (ECO), IT Service Operations (SO),
Information Technology Operations and Service (ITOPS), Office of
Information and Technology (OIT) serving as an IT Specialist
responsible for the full range of duties within their assigned
roles in the ECC to provide Event Management services for
addressing IT operational events in order to maintain the
interoperability of production systems and services.
Learn more about this agency
This position is primarily aligned to the following NICE
Cybersecurity Workforce Framework work roles.
411- Technical Support Specialist
For more information about these work roles, where they fit
within the larger Cyber Workforce, and how they can support your
unique career journey, please visit the Cyber Career Pathways tool
on the National Initiative for Cybersecurity Careers and Studies
This is a bargaining unit position.
Work Schedule: M-F, 0730-1600 other schedule need supervisor
Compressed/Flexible Schedule: Available per supervisor
Telework: Yes (May be available upon supervisory approval)
Virtual: Available (Position will be located at a VA Facility or
Position Description Title/PD#: IT Specialist/ PD18616A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
Physical Requirements: The work is sedentary, but may involve
intermediate periods of walking,
bending, stooping, lifting, carrying, moving (up to 50 pounds)
computer components and supplies, reaching, pulling, and working at
a keyboard and monitor.
Service Department only Station 103
- Demonstrates detailed background and knowledge implementing
complex monitoring systems to include but not limited to
systems/network monitoring applications, Web Services both
Intra/Internet, Portal, and other non VA VISTA applications that
support the Mission and requirements of the VA's and its end
- Effectively uses oral and written communication methods and
techniques to accomplish continuing coordination with IT program
managers, IT Area Manager, IT Infrastructure Operations staff,
- Assists in implementing new technologies at the direction of
the division chief to enhance health systems operation in support
- Troubleshoot system hardware and software, diagnose and resolve
customer reported system incidents, problems, and events.
- Make recommendations based on trend analysis for enhancements
to software and hardware solutions to enhance customer
- Monitor, report client-level computer system performance and
develop a trend analysis and impact report.
Occasional travel - Travel required up to 5% of the time.
2210 Information Technology Management
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online
To qualify for this position, applicants must meet all
requirements by the closing date of this announcement,
Time-In-Grade Requirement: Applicants who are current Federal
employees and have held a GS grade any time in the past 52 weeks
must also meet time-in-grade requirements by the closing date of
this announcement. For a GS-12 position you must have served 52
weeks at the GS-11. The grade may have been in any occupation, but
must have been held in the Federal service. An SF-50 that shows
your time-in-grade eligibility must be submitted with your
Provide a copy of your last or most recent SF-50, "Notification
of Personnel Action" to indicate your current federal status. You
must also submit additional SF-50(s) to clearly demonstrate one
year time-in-grade as required in the announcement. If the most
recent SF-50 has an effective within the past year, it may not
clearly demonstrate that you possess one year time-in-grade. In
this instance, you must provide an additional SF-50 that clearly
demonstrates one year time-in-grade.
Time-In-Grade requirements also apply to former Federal
employees applying for reinstatement as well as current employees
applying for Veterans Employment Opportunities Act of 1998 (VEOA)
Selective Placement Factor: This position includes a skill,
knowledge, ability or other worker characteristic basic to -and
essential for- satisfactory performance of the job. Selective
Placement Factors are a prerequisite to appointment and represent
minimum requirements for a position. Applicants who do not meet it
are ineligible for further consideration. Evidence of the Selective
Placement Factor must be reflected in your resume.
The Selective Placement Factor for this position is: Demonstrate
a significant ability to analyze data within a range of IT
monitoring tools (such as SolarWinds, AppDynamics, Splunk,
Dynatrace and Science Logic) and application performance monitoring
tools, and understand how this information impacts the performance
of the IT systems being monitored.
You may qualify based on your Experience, as described
Experience - Experience must be IT related; the experience may
be demonstrated by paid or unpaid experience and/or completion of
specific, intensive training (for example, IT certification), as
For all positions individuals must have IT-related experience
demonstrating each of the four competencies listed below. The
employing agency is responsible for identifying the specific level
of proficiency required for each competency at each grade level
based on the requirements of the position being filled.
- Attention to Detail - Is thorough when performing work and
conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is,
any individuals who use or receive the services or products that
your work unit produces, including the general public, individuals
who work in the agency, other agencies, or organizations outside
the Government) to assess their needs, provide information or
assistance, resolve their problems, or satisfy their expectations;
knows about available products and services; is committed to
providing quality products and services.
- Oral Communication - Expresses information (for example, ideas
or facts) to individuals or groups effectively, taking into account
the audience and nature of the information (for example, technical,
sensitive, controversial); makes clear and convincing oral
presentations; listens to others, attends to nonverbal cues, and
- Problem Solving - Identifies problems; determines accuracy and
relevance of information; uses sound judgment to generate and
evaluate alternatives, and to make recommendations.
Specialized Experience: You must have one year of specialized
experience equivalent to at least the next lower grade GS-11 in the
normal line of progression for the occupation in the organization.
Specialized experience includes effectively conveying complex IT
information to a wide variety of support teams, key stakeholders
and executives, and demonstrated use of IT Infrastructure Library
(ITIL) Continuous Service Improvement principles, contributing to
improvement of organizational policies and guidance and operational
Such experience is typically gained in the IT field or through
the performance of work where the primary concern is IT.
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace
Corps, AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of
work per week. Part-time experience will be credited on the basis
of time actually spent in appropriate activities. Applicants
wishing to receive credit for such experience must indicate clearly
the nature of their duties and responsibilities in each position
and the number of hours a week spent in such employment. For more
information on these qualification standards, please visit OPM's
web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.
This job does not have an education qualification