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Consumer Relations Specialist, Bilingual [Part-Time]

Company: Dorel Industries, Inc.
Location: Saint Louis
Posted on: June 9, 2021

Job Description:

Part Time Bilingual Consumer Relations Specialist

Dorel home Furnishings Consumer Relations Department

DHF is actively seeking Part-Time responsible candidates to work from home to expand our Consumer Relations Team.

Job duties may include any/all of the following:

  • Assist Consumers via phone, email and chat with replacement parts requests.
  • Provide Consumers with general assembly questions
  • Manage product claims and refunds
  • Work with Supervisor and engineering to improve our products and services
  • Conduct live chat sessions with Consumers

Retailer Portals:

  • Place, confirm and close parts orders
  • Respond to retailer inquiries
  • Responsible for working with the team to obtain tracking information


Must be bilingual English/French

  • Excellent Oral and written communication skills
  • Pleasant and professional phone etiquette
  • Tech-Savvy
  • Attention to detail
  • Ability to multitask
  • Dependable, accountable and reliable
  • Ability to work remote and stay on task
  • Must have PC
  • Must have fast speed Internet Service

DHF will provide extensive product training upon hire via Microsoft Teams, however the candidate must be one who will thrive and the ability to stay on task in a work from home environment.

Please get to know us

Seeking QUALITY and PROFESSIONAL applicants with a Customer Service Flair who wish to cultivate and thrive in our dynamic and rapidly growing furniture world!

Product and assembly training provided upon hire. New hires should expect extensive training, including assembling our product for training and/or quality purposes

Dorel Home Furnishings Inc. (DHF), a division of Dorel Industries, the Montreal based Corporation who brings to the market such well-known brands as Schwinn, Safety-First and Ameriwood Home is excited to announce departmental expansions in our Missouri Headquarters located in Wright City Mo. Dorel home Furnishings is a leading manufacturer of ready to be assembled geared towards customers who want high-end looks without the high-end price tag. Our selection includes everything from TV stands and dressers to outdoor furniture and wine storage cabinets. Our products can be seen at Walmart and Target stores across the Country and are #1 sellers on giant internet retailers, including Amazon, Overstock and Wayfair to name a few.

Our excellent product, Consumer Service and hard-working Missouri Team earned DHF the coveted Walmart omni Channel Vendor of the year award in 2015

Keywords: Dorel Industries, Inc., St. Louis , Consumer Relations Specialist, Bilingual [Part-Time], Other , Saint Louis, Missouri

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