This is a remote flexible role, must live within 60 miles to our
St. Louis, MO; Phoenix, AZ or Jackson, TN branch location
Coram/CVS Health is looking for dependable, customer service
oriented individuals to join our Enteral Nutrition Center team! As
a Customer Service Specialist you will support the Enteral
Nutrition department by processing monthly patient refill requests
and ensuring all documentation is accurate before shipping
Directly impact a patient's life by processing new patient
orders and updating electronic medical records, working with the
Patient Admissions department to help bring a patient on service
with the Company.
As a Customer Service Specialist - Refill Team you will
- Answer incoming calls from patients, caregivers, branches and
patient referral sources regarding nutrition therapy order
- Triaging calls to various departments.
- Verifying patient demographics and insurance information to
ensure accurate shipment.
This is a full-time benefited position and is NOT through an
agency. Typical hours for this role are Monday to Friday and the
following shifts are available:
9:00 am-5:30 pm
10:00 am- 6:30 pm
11:00 am- 7:30 pm
12:00 pm- 8:30 pm
3:30 pm - 12:00 am
Challenge your healthcare training or current customer services
skills to make a difference in a patient's life by explaining by
initiating the referral process and answering questions from
patients and caregivers on their admissions status.
Coram CVS/specialty infusion services is a Fortune 5 company and
national leader in the home infusion and enteral fields. This is
uniquely rewarding opportunity putting your skills and experiences
to work supporting an innovative specialty pharmacy operation.
Minimum one year experience working in a customer service
- Experience with data entry.
- Experience working in Microsoft Office, specifically Excel,
Outlook and Word.
Home infusion or durable medical equipment (DME) experience.
- Call center experience.
- Experience working in a healthcare environment.
High School diploma or GED
At Coram, a CVS Health business, we are joined in a common
purpose: helping people on their path to better health. We are
working to transform health care through innovations that make
quality care more accessible, easier to use, less expensive and
patient-focused. Working together and organizing around the
individual, we are pioneering a new approach to total health that
puts people at the heart.
We strive to promote and sustain a culture of diversity,
inclusion and belonging every day. CVS Health is an equal
opportunity and affirmative action employer. We do not discriminate
in recruiting, hiring or promotion based on race, ethnicity,
sex/gender, sexual orientation, gender identity or expression, age,
disability or protected veteran status or on any other basis or
characteristic prohibited by applicable federal, state, or local
law. We proudly support and encourage people with military
experience (active, veterans, reservists and National Guard) as
well as military spouses to apply for CVS Health job