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Director, Technology Strategy & Development - Work from home - Evernorth

Company: Cigna
Location: Saint Louis
Posted on: June 9, 2021

Job Description:

Job Summary

The Director, Technology Strategy & Development will be a member of the technology vertical within the Sales Enablement organization that supports Evernorth and its businesses. This team owns and is responsible for providing the strategic vision for the overall technology stack (tools and applications) that is utilized by the business, such as Sales and Account Management, to power the client buying journey. From prospecting, RFP, contracting, closing the deal, to implementation. The business product owner will work directly with frontline business users (our customers) to understand business processes and identify needs/requirements. They are then responsible for partnering with our technology and software engineering partners to develop and implement a solution.

Applicants must have strong business skills and experience, with either some past experience working with technology teams, or the ability and interest to learn how to work with technology teams. This role will provide expert content/professional leadership on complex assignments/projects. Exercise considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Uses deep professional and business knowledge and acumen to advise functional leaders. Focus on providing thought leadership but also works on broader projects, which requires an understanding of larger enterprise goals. Recognized internally as "the go-to person" / subject matter expert.

This role will be responsible for partnering with technology as well as all other business units apart from the PBM on the integration and necessary transition of all key components of the Sales and Account Management technical stack. This includes working with each Evernorth business to plan the overall strategy and roadmap to a unified technical stack and working with technology to develop the appropriate dashboards and reports where consolidation is not permissible due to firewall restrictions. This technical stack planning work will extend to the onboarding of all future Evernorth acquisitions (e.g., MDLIVE).

Additionally, this role will manage strategic and business critical projects/initiatives that promote and increase the success of acquiring new customers and retaining our existing base. This work will also focus on driving predictability in renewals and automating the probability of winning opportunities. A critical component to the success of this role will be partnering cross-functionally to establish best practices and governance for leveraging client data through the customer buying journey.

This position is with Evernorth, a new business within the Cigna Corporation.

Essential Functions

  • Provide direction and leadership in strategic planning as it pertains to powering the end to end technology stack for Evernorth businesses
  • Lead and manage a team of business product owners (BPOs) and/or business and technology advisors
  • Understand, gather, review, analyze, validate, evaluate, and story map business processes/systems and user requirements in coordination with the business, technology, and software engineering
  • Translate product roadmap features into well-defined product requirements including, but not limited to, business value and expected outcomes/acceptance criteria.
  • Continuously engage with the business, technology, and other key stakeholders to stay informed, nurturing strong and trusting relationships and increasing business knowledge to represent product vision, strategy, and customer/business needs
  • Create, own, and manage the team backlog, constantly collaborating with customers and the team to ensure work items are refined and prioritized
  • Provide context for prioritizing and accepting the work demoed by the agile team, specifically ensuring the right value is delivered
  • Help identify organizational impediments and work with the leadership team to create effective strategies to overcome them.
  • Exemplify agile principles, encourage good practices, and assist team to continue to develop and mature in agile practices and methodologies
  • Work in an agile environment and continuously reviews the business needs, refine priorities, outlines milestones and deliverables, and identifies opportunities and risks.
  • Provide counsel and advice to top management/stakeholders on significant matters, often requiring coordination between different teams and organizations.
  • Proactively resolve upstream dependencies and resolve conflict effectively across teams.
  • Effectively communicate the products team's goals and accomplishments to peers and leadership showing the value the product is bringing to the business
  • Foster the adoption of product enhancements to end users and track and report on value creation

Qualifications

  • Bachelor's degree in business, computer science, engineering, or related field; master degree a plus but not required
  • 15+ years' work experience as a product owner, business analyst, or in a related field
  • Excellent technical abilities, effective analytical abilities, verbal and written communication skills
  • Understanding and experience managing system/IT lifecycle, implementation, change management, and support
  • Strong working knowledge and experience (or a keen interest in) with Request for Proposal (RFP), contract lifecycle management, CRM, and sales enablement tools. Examples, RFPIO, Apttus, Salesforce, Highspot, Marketo, etc.
  • Experience with discerning business requirements and mapping them to both business processes and tool
  • Experience working in technology or in close engagement with technology
  • Accurate and precise attention to detail
  • Able to build strong interpersonal relationships with business analysts, technology/engineering teams, leadership, senior management, and internal and external stakeholders
  • Proficient computer skills, including experience with Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of software development
  • Comfortable working with multiple teams, in-house and remote
  • High degree of comfort working in a fast past environment and be able to manage multiple initiatives/projects simultaneously
  • Strong project management skill and experience
  • Ability to gain fundamental understanding of new methodologies, technologies, and the health service industry

This position is not eligible to be performed in Colorado.

About Evernorth

Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Keywords: Cigna, St. Louis , Director, Technology Strategy & Development - Work from home - Evernorth, Other , Saint Louis, Missouri

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