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Client Support Specialist, Employer Services

Company: Equifax
Location: Saint Louis
Posted on: June 9, 2021

Job Description:

The Client Support Specialist is an Account Executive partner that provides account analysis, complex issue resolution, quality enhancement, subject matter expertise, and back up coverage for designated client base and service line. The position is critical for revenue retention and growth. The position requires high output, strong analytical ability, good relationship building skills, and extensive internal business process knowledge.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life's pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

  • We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.
  • Grow at your own pace through online courses at Learning @ Equifax.

What You'll Do:

  • Perform proactive quality account audits/analysis for assigned vertical
  • Interface with clients and Workforce Solutions staff on customer survey results to identify key indicators of satisfaction, obtain voice of client, troubleshoot, and facilitate resolutions
  • Lead client calls and liaison for Account Executives in regards to educational workshops, interface training opportunities and issue resolution
  • Manage and evaluate client escalations to report on results, trends, progress, and make recommendations
  • Develop client action plans in partnership with the Account Executives and manage to completion

Qualifications:

  • Bachelor's degree preferred, preferably in business or related field, or equivalent, relevant work experience
  • 2+ years account management exposure or client administration experience preferred
  • Understanding and practical use of various programs like Salesforce, UCX Portal, WebManager, Client Infobase, G Suite.

Extra Points for any of the Following:

  • Ability to dissect complex issues, identify root causes, and recommend solutions
  • Good presentation ability and comfort level with senior management levels
  • Ability to build strong relationships in a collaborative effort

Success Attributes of an Equifax employee; does this describe you?

  • Accountability
  • Bravery
  • Curiosity
  • Collaboration
  • Think and act differently
  • Trust
  • Ownership
  • Decide-Execute-Ship

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!

Primary Location:

USA-St. Louis-2330 Ball

USA-St. Louis-Rider Trail

Function:

Function - Sales Support

Schedule:

Full time

Keywords: Equifax, St. Louis , Client Support Specialist, Employer Services, Other , Saint Louis, Missouri

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