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Customer Excellence Training Specialist

Company: Merck KGaA
Location: Saint Louis
Posted on: June 8, 2021

Job Description:

A career with MilliporeSigma is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

Your Role:

At MilliporeSigma, the Customer Excellence Training Specialist works in a dynamic, fast-paced, high-energy, and rewarding team environment focused on delivering a better customer experience.

  • Train incoming new hires on the tools and technologies needed to perform their job including training all of Customer Care and Sales Support employees on new or revised processes.
  • Work with Supervisors on scheduling and provide training performance feedback for all candidates.
  • Stimulate a culture of continuous learning, self-development & knowledge growth.
  • Develop curriculum & content, coordinating & delivering transactional & soft skills training programs for the Customer Care and Sales Support organizations.
  • Collaborate with HR to develop a full curriculum for onboarding training focused on tools, business processes, and soft skill requirements.
  • Assess learning & skills gaps and provide feedback to management.
  • Organize, develop & maintain standard operating procedures, manuals, job aids & training records.
  • Evaluate training performance & the effectiveness of training programs.
  • Influence and encourage role model behavior through communicating a clean and compelling vision to motivate others to a personal best.
  • Support audits.
  • Respect, live and share with external and internal customers the MilliporeSigma values.

Who You Are:

Basic Qualifications:

  • High Diploma or GED Equivalent
  • 2+ years of experience in working in a call center or customer care environment of a commercial service-oriented company
  • 1+ year of curriculum design, and or training experience

Preferred Qualifications:

  • Bachelor's degree or higher
  • Experience in the role of a training coordinator, training specialist or equivalent
  • Excellent documentation & communication skills
  • Operational expertise in Microsoft applications
  • Proven ability to mentor, coach & motivate all levels
  • Ability to work with sensitive company information in a professional & confidential manner
  • Excellent presentation skills & ability to communicate effectively to all levels of the organization
  • Ability to build a sustainable relationship


What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Keywords: Merck KGaA, St. Louis , Customer Excellence Training Specialist, Other , Saint Louis, Missouri

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