Location: Open to most US cities
Position Summary:
The Consultant performs ongoing client support for complex
technical performance issues and develops recommendations to ensure
adherence to service level agreements and customer service
excellence. The Consultant may specialize in a particular
discipline and continues to develop a platform of technical
expertise.
In addition, the Consultant is required to provide input on how
to drive process improvements, gain efficiencies, and create
opportunities for improved workflow and automation.
- For this particular role, we're looking for someone who has
experience with one (1) or more of the following SIEM tools: IBM
QRadar, Exabeam, and/or Sumo Logic.
Primary Duties & Responsibilities:
Services Delivery - 65% job weight
- Manages complex technical questions and ticket escalations and
monitors system performance
- Identifies and makes recommendations on technical deficiencies,
service performance issues, product utilization, bugs, and
enhancements
- Recommends process improvements in order to drive efficiencies,
reduction of the average time to trouble-shoot, and reducing
false-positive alerts
- Develops customized reports and presentations, and provides
technical knowledge transfer and analysis to clients on performance
status, trends, and metrics
- Performs ongoing analysis and system testing of new system
releases, upgrades, and/or patches to supported technologies
- Applies Trusted Advisor techniques to build up client trust and
influence loyalty
- Confidently runs Great Meetings, differentiating services per
MSS positioning
- Hosts monthly meetings and tuning calls with assigned
accounts
Professional Development - 35% job weight
- Helps improve the team, proactively engages when service is
inconsistent, or risk is identified
- Mentors team with technical advice / support
- Develops best practices, strategies, methodologies,
documentation and templates suitable for use by other Consultants
and Analysts
- Attends training sessions or shadowing activities, and obtains
industry related certifications as determined by the Manager
Basic Qualifications:
- Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering,
Computer Science, or a Technology related field
- Experience with one (1) or more of the following SIEM tools:
IBM QRadar, Exabeam, and/or Sumo Logic
- Has one of the following required combinations of technical
certifications and experience:
- Holds technical certifications for at least four (4)
technologies for which Sirius provides managed security services*
and has at least three (3) years of IT Support experience in a
client-focused environment, and/or working in a security operations
center OR
- Holds technical certifications for at least three (3)
technologies for which Sirius provides managed security services*
and has at least four (4) years of IT Support experience in a
client-focused environment, and/or working in security operations
center OR
- Holds technical certifications for at least two (2)
technologies for which Sirius provides managed security services*
and has at least six (6) years of IT Support experience in a
client-focused environment, and/or working in security operations
center
Managed Security Services certifications may include, but are
not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP
- Security, CCIE - Security; Blue Coat: BCCPA, BCCPE; Palo Alto:
ACE, PCNSE; QRadar, SANS GCIA, GCIH, QRadar CSC, Splunk, LogRhythm,
or similar technology certifications
Other Position Requirements:
- Solid prioritization / time management skills
- Experience with direct system engineering or support involving
hardware, software and services at an enterprise level for at least
one product lines in the designated practice
- Direct involvement in working with internal and external teams
to implement and troubleshoot complex configuration hardware,
software and services
- Experience presenting ideas and solutions to clients and
adapting presentation style to fit particular client
situations
- Demonstrated knowledge of company products and services,
testing methodology, and system troubleshooting
- Demonstrated ability to investigate complex problems where
analysis of situations or data requires an in- depth evaluation of
variable factors from multiple IT infrastructure systems
- Demonstrated ability to establish positive working
relationships and conduct complex and important work critical to
the organization in a team, consulting environment
- Proven ability to select resolutions and techniques that meet
technical requirements within the context of best practices, and
make recommendations to achieve targeted objectives
- Demonstrated ability to communicate in clear, concise and crisp
messages to a variety of audiences that instigate appropriate
actions
- Proven ability to effectively present in a variety of formal
and informal settings: one-on-one, small and large groups, using a
variety of presentation methods to sustain the audiences'
engagement
- Demonstrated ability to manage time to focus on priorities and
handle multiple tasks simultaneously
- Demonstrated ability to establish a collaborative approach to
problem solving, ensuring that solutions generated by the team are
tested and proven
- Demonstrated ability to mentor less experienced team
members
- Demonstrated ability to work under minimal supervision, using
latitude for independent judgment
- Proven ability to proactively step into team leadership roles
and empower others to increase contribution and level of
responsibility
- Demonstrated ability to achieve high level of Customer
Satisfaction on all engagements
- Demonstrated Word, Excel, Visio, PowerPoint and Outlook
skills
Preferred Qualifications:
- Experience with IBM QRadar
- Previous experience working in a Security Operations Centre
(SOC) environment
Data Privacy and Security:
- All Sirius employees are responsible to safeguard the
information and information systems that they use or handle in the
execution of their duties. Employees are obligated to know and
perform their duties in accordance with Sirius policies, standards,
and procedures related to security and report security violations
to the appropriate Sirius
- Participate at hire and annually in the Information Security
Awareness training as well as other required training identified by
the Human Resources department. Other data privacy and data
security related regulatory training may be required based on your
role or assignment.
Essential Functions:
The position is part of a 7 day per week, 24 hour per day
managed services operations. To provide the required coverage, must
be willing to work other shifts including weekends, holidays, and
overtime.
The above primary duties, responsibilities, and position
requirements are not all inclusive.
Sirius is an equal opportunity employer that values
diversity.
As a government contractor, Sirius takes affirmative action to
employ and advance in employment qualified women, minorities,
individuals with disabilities, and protected veterans; maintains a
drug-free workplace; and participates in E-Verify.
Competencies:
Demonstrates competencies defined for the Analyst through
Specialist level, plus the following:
Customer Focus - Gains insight into customer needs. Identifies
opportunities that benefit the customer. Builds and delivers
solutions that meet customer expectations. Establishes and
maintains effective customer relationships
Instills Trust - Follows through on commitments. Is seen as
direct and truthful. Keeps confidences. Practices what he/she
preaches. Shows consistency between words and actions
Tech Savvy - Anticipates the impact of emerging technologies and
makes adjustments. Scans the environment for new technical skills,
knowledge, of capabilities that can benefit business or personal
performance. Rejects low-impact or fad technologies. Readily learns
and adopts new technologies.
Strategic Mindset - Anticipates future trends and implications
accurately. Readily poses future scenarios. Articulates credible
pictures and visions of possibilities that will create value.
Creates competitive and breakthrough strategies that show a clear
connection between vision and action
Self Development - Shows personal commitment and takes action to
continuously improve. Accepts assignments that broaden
capabilities. Learns from new experiences, from others, and from
structured learning. Makes the most of available development
resources.
Manages Complexity - Asks the right questions to accurately
analyze situations. Acquires data from multiple and diverse sources
when solving problems. Uncovers root causes to difficult problems.
Evaluates pros and cons, risks and benefits of different solution
options
