Service Specialist, Foundations (remote work eligible)
Company: Edward Jones
Location: Saint Louis
Posted on: June 8, 2021
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Job Description:
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 14,000+ branch offices where our
more than 7 million clients live and work. A typical branch office has one financial advisor who meets with
clients face-to-face and one branch office administrator who
enhances the team's ability to build deep relationships with
clients. Headquarters associates in St. Louis and Tempe provide
support and expertise to help U.S. and Canada branch teams deliver
an ideal client experience. Edward Jones currently has more branch
offices than any other financial services firm, and we continue to
grow to meet the needs of long-term individual investors. Join the Service Division at Edward Jones to join over 500 other
associates who have a passion for serving our branch teams and
clients' needs by tailoring solutions to ensure the most effective
outcome, all while demonstrating a spirit of caring. The Service Division offers a great working environment for
those seeking a professional full-time opportunity as a service
associate in a contact center. The Service Division's mission is to
provide timely answers, guidance, and support for our clients,
branch teams and home office associates to enable an ideal client
experience. Associates hired into the Service Division will complete a
learning plan, developing foundational knowledge on much of the
core work needed to support our branch teams and clients. Each new
associate is assigned a trainer, coach, and team leader. These
individuals will all play a role in helping you acclimate to the
company and become proficient in your role. Once fully proficient
on the foundational work you'll move to another more complex area
of the Service Division, where you'll apply your recently gained
expertise. Core hours of operation for most departments within the Service
Division are Monday through Friday from 7:00 am to 7:00 pm Central
Time, with occasional Saturdays. Schedule assignments will vary
depending on business need within each department. The ideal candidate must be comfortable spending a great deal of
time answering phone calls from our clients and branch teams. If
you have customer service experience, enjoy working in a fast-paced
and dynamic environment and are ready for a rewarding career in the
financial industry, this is a great opportunity for you. Bachelor's degree in finance or business is preferred Excellent client service skills Excellent verbal and written communication skills Strong problem solving and analytical skills Ability to learn multiple complex topics Strong computer skills including effective use of Microsoft
Office Since this is a Home-Based Associate position, you must meet the
minimum internet connectivity requirements. A satellite connection
for your high-speed internet doesn't work with our current
home-based setup; you need to be on a DSL or a cable high-speed
internet connection. The software in the department requires a
minimum of 6 Mbps down speed, 2 Mbps up speed, and less than 60
Ping Speed to perform daily functions. From FORTUNE 2020 FORTUNE Media IP Limited. All rights reserved.
Used under license. FORTUNE and FORTUNE 100 Best Companies to Work
For are registered trademarks of Fortune Media IP Limited and are
used under license. FORTUNE and Fortune Media IP Limited are not
affiliated with, and do not endorse products or services of, Edward
Jones Investments. Edward Jones does not discriminate on the basis of race, color,
gender, religion, national origin, age, disability, sexual
orientation, pregnancy, veteran status, genetic information or any
other basis prohibited by applicable law. At Edward Jones, we value and respect our associates and their
contributions, and we recognize individual efforts through a
rewards program that promotes a long-term career, financial
security and well-being. Visit our career site to learn more about
our total compensation approach, which in addition to base salary,
typically includes benefits, bonuses and profit sharing. The salary
range for this role is based on national data and actual pay is
based on skills, experience, education, and other relevant factors
for a potential new associate:
Keywords: Edward Jones, St. Louis , Service Specialist, Foundations (remote work eligible), Other , Saint Louis, Missouri
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