Service Desk Tier I

Company: KellyMitchell Group, Inc
Location: Saint Louis
Posted on: May 6, 2021

Job Description:

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team. Service Desk Tier I Duties: Provide end-user remote desktop support to identify and repair IT systems for employees. Create a positive and lasting experience with customers. Identify root causes of issues and communicate effectively with end-users. Serves as contact center agent communicating with customers via telephone; some email, chat and walk-ins. Responsible for interpreting strategic plans and formulating decisions that align with strategic goals. Work collaboratively with others in the department to perform routine issue resolution. Provide general end-user assistance for software installation, problem resolution, cyber security reporting (phishing attempts), and other duties as required. Provide after-hours IT support. Scheduled rotation of after-hours on-call support for customers. Desired Skills/Experience: Associates, Bachelor degree or equivalent experience 1-2 years of experience within a technology related field Ability to work independently and in team environments Ability to analyze situations, negotiate and position solutions towards the client's strategic plans Excellent communication skills Has basic knowledge of information systems and network infrastructure with the ability to identify issues and escalate to the appropriate support group Has basic skills and understanding of Microsoft Office products, Citrix virtual desktops, Active Directory, VPN, iOS and Android, and both

Keywords: KellyMitchell Group, Inc, St. Louis , Service Desk Tier I, Other , Saint Louis, Missouri