Field Tech Associate
Company: NTT DATA
Location: Saint Louis
Posted on: May 6, 2021
#indistJob Title: Field Tech AssociateJob Location: Spark
MDDuration: 12 monthsThe Field Tech Associate will be responsible
for performing various managed client services for a strategic
customer.These services include: IMAC, Break Fix, Desk Side
Support, etc. This role combines strong technical skills with an
emphasis on delivering world class customer
- Responds to customer technical problems/issues related to
hardware, software and networking via e-mail/chat and phone.
- Assists customers by diagnosing problems and providing
resolutions for technical and service issues.
- Uses troubleshooting techniques and tools to identify products
that are defective and follow guidelines in issuing service
- Advises/educates customers within procedural guidelines to
ensure a complete solution to their technical or service
- Focuses on delivering a positive customer experience according
to NTT Data standards.
- Monitors and tracks issues to ensure accurate resolution.
- Assumes complete ownership of customer issue until resolved
involving multiple inbound and outbound communications. They will
own the issue and engage/collaborate with multiple resources.
- Acts independently with substantial latitude to determine
methods and procedures on assignments, setting objectives and
deciding how to proceed.
- Works closely with manager to communicate any employee issues,
and have the manager deal with them directly.
- Proactively engages the required resources to ensure the
customer expectation is exceeded in a timely manner.Requirements
- 2-3 years of relevant experience or equivalent combination of
education and work experience
- Strong ability to develop business relationships and
communicate effectively with the user community
- Strong troubleshooting skills
- Applies good knowledge of processes and resources required to
perform analytical and technical tasks on PC systemsPreferences
- Knowledge of a variety of Service Industry ticketing/work order
generating and tracking systems (Service Now, Remedy, Magic,
- A+ Certification
Keywords: NTT DATA, St. Louis , Field Tech Associate, Other , Saint Louis, Missouri
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