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Customer Master Data Administrator

Company: KellyMitchell Group, Inc
Location: Saint Louis
Posted on: April 9, 2021

Job Description:

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Customer Master Data Administrator

Job Summary: In this role, you will be well-positioned within the 1:1 Marketing & Commercial Excellence team to assist the businesses in achieving strategic and financial goals through the use of trusted customer data. This position will be responsible for ensuring quality and completeness of customer-related data (records and attributes) across the master data infrastructure.

Duties

  • Maintain account and contact level master data for direct sale customers (including distribution partners and key accounts), end-user customers (obtained from distribution channel partners); and other non-purchasing stakeholders.
  • Serve as first level support for commercial and marketing organizations for CRM data questions and data maintenance
  • Develop and deliver training on data related issues, CRM, and marketing processes
  • Collaborate with business stakeholders to establish data quality and completeness criteria and maintain data quality reports.
  • Perform routine data maintenance activities including analysis, cleansing, and reporting of customer master data, hierarchy updates, and attribute assignment. Data includes information obtained at the point of sale with channel partners, data provided by third-party loyalty program vendors, and information captured through lead generation initiatives and trade shows.
  • Monitor and escalate channel partner reporting errors and work collaboratively with commercial data team to resolve these issues.
  • Coordinate data stewardship activities across all three ES businesses to ensure alignment in regards to changes in hierarchy structure, account ownership and attribute assignment.
  • Participate in organization-wide data integration and data quality projects.
  • Partner with commercial master data stakeholders to ensure consistency across downstream and upstream systems and tools.
  • Develop subject-matter expertise of Customer Master Data processes and how it impacts upstream and downstream systems.
    Desired Skills/Experience
    • B.S. in Information Technology, Computer Science, MIS, Marketing, or related field.
    • Experience with key database platforms like SQL Server, SAP BW and Oracle
    • Understanding and experience with customer relationship management/marketing systems like Dynamics/Click Dimensions
    • Solid understanding of data warehouse concepts and non-relational systems.
    • Experience with data quality processes, including parsing, analysis, standardization and enrichment.
    • Advanced analytical and problem solving skills.
    • Ability to work independently under minimal supervision.
    • Excellent attention to detail and accuracy.
    • mjp123

Keywords: KellyMitchell Group, Inc, St. Louis , Customer Master Data Administrator, Other , Saint Louis, Missouri

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