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Technical Customer Service Representative

Company: Kelly Services
Location: Saint Louis
Posted on: April 9, 2021

Job Description:

Kelly Services is seeking a Technical Customer Service Representative in St. Louis, MO!Pay rate: $15.00/hourLocation:--Saint Louis, MO 631461 year contract--OVERVIEW:We are looking for a dedicated, customer centric individual to join our DMS team. This position will be responsible for managing the daily flow of customer support requests, assisting with a variety of administrative tasks and working on special projects as requested by management.Responsibilities include, but are not limited to:

  • CRM support request processing
    • Managing case requests and using tracking software
    • Initial troubleshooting/case review as Tier 1 support
    • Orientation to CRM Support processes for Federation teams
    • Time management to meet customer delivery expectations
    • Follow up with BB/Fusion/Internal support teams on case status
    • Attend regularly scheduled calls with support teams
    • Administrative Tasks
      • Produce weekly CRM support report for team
      • Update Deployment schedules as needed
      • Add new users to user portals as needed
      • Customer Support Implementing Federations
        • Assist with building local environments and deploying packages
        • Coordinate with CRM manager to create templates/scripts for deployment of packages
        • Project support including tasks associated with GoLiveQualifications:
          • High school diploma, college degree in a business-related field preferred
          • Demonstrated ability to support an organization through detailed understanding of administrative processes and systems.
          • Organized with strong attention to detail and data management
          • Ability to independently troubleshoot CRM support cases prior to escalation
          • Excellent time management and strong sense of priority
          • Fast learner with a self-motivated approach to work
          • Experience with Blackbaud CRM and/or customer support experience related to a technology platform preferred
          • Past experience in managing data and administrative processes a plusEqual Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.----Why Kelly--?As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, St. Louis , Technical Customer Service Representative, Other , Saint Louis, Missouri

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