Experience Research Lead
Company: Ascension
Location: Saint Louis
Posted on: April 9, 2021
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Job Description:
We Are Hiring: The newly formed Experience Research team is
looking for an experienced Research Lead to join us in designing
the future of people-centered healthcare .
This role can be located in Austin, Chicago, or St. Louis.
Background
Ascension, one of the largest non-profit healthcare systems in the
United States, has established an in-house, interdisciplinary
Research team tasked with shaping the experience strategy and
design for digital products and technology-enabled services across
the entire spectrum of care delivery. This team - in deep
collaboration with colleagues in design, product management,
engineering, data science, clinical operations, and more - uses
human-centered design methods to understand the needs and
motivations of our patients and clinicians and bring solutions to
life.
The Experience Research team is responsible for understanding
end-to-end patient and provider journeys, challenges, and unmet
needs to identify the most impactful opportunities for us to
address. As a comprehensive healthcare system that includes a vast
range of healthcare services, this could include the design of
virtual care delivery, nurse communications, remote health
monitoring, operating room operations, financial transparency and
payment, care coordination, member health benefits, and more.
Our research team, comprised of User Experience Researchers,
Service Designers and Communications Designers, aspires to create
seamless, end-to-end experiences for those we serve through a
cohesive ecosystem of well-designed, user-friendly services,
products, and applications. From problem discovery to product
delivery, we put people at the center of everything we do.
#ascensionstudio
What You Will Do: As a Research Lead , you will be at the forefront
of the transformation of healthcare by identifying the most
meaningful patient and clinician needs for our teams to address.
You will help scope, lead and oversee multiple research projects
with varying levels of complexity to shape design, product and
service strategy. You will work collaboratively with an
interdisciplinary team of designers and product managers on field
research, concept envisioning, and iterative testing across a wide
range of initiatives such as addressing social determinants of
health, improving the daily experience of clinical providers,
streamlining access to healthcare services, or supporting
individuals with chronic conditions, to name a few.
Deep knowledge of research methods and experience applying a
mixed-methods research approach for digital products and services
are critical to this role. As a subject matter expert you will
mentor other researchers, designers and product managers to help
scale the practice of research. You will be part of a growing team
and will help drive research excellence through industry best
practices. Using powerful insight-to-impact stories and innovation
workshops you will evangelize the value of a human-centered design
approach in the organization by helping demonstrate measurable
impact that Experience Research has on outcomes.
Please include a link to your portfolio in your application.
Responsibilities
required.
Equal Employment Opportunity Employer: Ascension is an equal
opportunity employer (EEO) and affords equal opportunity to all
associates and applicants without regard to race, color, religion,
national origin, gender identity, sexual orientation, age, physical
or mental disability, veteran status, genetic data, or other
legally protected status.
For further information regarding your EEO rights, click on the
following link to the "EEO is the Law" poster:
EEO is the Law Poster Supplement
Please note that Ascension will make an offer of employment only to
individuals who have applied for a position using our official
application. Be on alert for possible fraudulent offers of
employment. Ascension will not solicit money or banking information
from applicants.
E-Verify Statement: This employer participates in the Electronic
Employment Verification Program. Please click the E-Verify link
below for more information.
E-Verify
Right to Work
Keywords: Ascension, St. Louis , Experience Research Lead, Other , Saint Louis, Missouri
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here to apply!
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