Remote Customer Support Position
Company: Aerotek
Location: Saint Louis
Posted on: January 15, 2021
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Job Description:
Description: As a Customer Success Representative, you are a
part of an amazing team that helps make roadside breakdowns easier
for customers in times of need. We---ll rely on you to actively
listen to our customers--- situations, needs, and provide empathy
and reassurance during high-stress situations. We are looking for
customer success experts who will provide the human connection to
our customers, partners, and service providers and provide a
world-class, customer experience. You must exhibit a high sense of
urgency and work well under pressure. You are a curious
investigator who is not afraid of a challenge and is driven to
provide their best work. You are ready to adapt to any change and
eager to learn and face the unknown. Day-to-Day --- Strong sense of
urgency handling a high volume amount of inbound and occasionally
outbound calls --- Utilize CRM technology to create new customer
service requests --- Practice exceptional communication by
communicating effectively via phone, email and chats ---
Effectively communicate critical, key details to help aid in
providing appropriate, correct services --- Manage challenging
customer service situations while maintaining a positive,
empathetic, and consultative approach towards the customer during
their time of need --- Meet and strive to exceed monthly, quarterly
and annual team goals Skills: Call Center, Data Entry, Healthcare,
Biotechnology, Talk Time, Quality Additional Skills &
Qualifications: --- Previous experience in a customer service
environment --- Excellent communication (written & verbal) skills;
bilingual speakers preferred --- Highly driven and competitive in
nature requiring minimal supervision --- Ability to navigate
through multiple we Experience Level: Entry Level About Aerotek: We
know that a company's success starts with its employees. We also
know that an individual's success starts with the right career
opportunity. As a Best of Staffing-- Client and Talent leader,
Aerotek's people-focused approach yields competitive advantage for
our clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
Aerotek.com. The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, St. Louis , Remote Customer Support Position, Other , Saint Louis, Missouri
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