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Seasonal Escalation Representative

Company: Caleres, Inc.
Location: Saint Louis
Posted on: November 21, 2020

Job Description:

We seek someone with a passion for delivering exceptional customer service and a desire to begin a career in footwear to join our Consumer Care Analysis team. You ll play an important role in shaping our customer experience from resolving escalated claims to preventing fraud.

We are Caleres, a global footwear company with brands that fit people s lives. We are ferocious about fit and living our mission of inspiring people to feel great feet first.

We seek people who:
- Expertly handle escalated customer inquiries with a focus on customer retention
- Review orders for fraud and policy abuse and make informed decisions to minimize loss, maximize revenue and mitigate fraud
- Efficiently handle consumer refunds and check approvals by effectively researching consumer issues and providing timely resolution
- Identifying opportunities to increase efficiency and enhance the customer experience through trend analysis
- Deliver strong ethical and reason-based judgment, managing information with integrity

We seek people with these qualifications:
- High school diploma required; some college preferred
- 2 years call center or order management experience
- Excellent written and verbal communication skills
- Strong analytical, logical reasoning and problem-solving abilities
- Excellent time management skills with ability to take initiative and work in a fast-paced environment
- Intermediate Excel and incident management software experience preferred
- Ability to work flexible schedule (weekends & holidays) for approximately 12 weeks
Why join our team?
- No overnight shifts!
- Comprehensive on-the-job training
- Excellent opportunity to grow your career with our company
But most of all, we seek people who share our values and our ferocity for fit.

People passionate about their work. People who hold themselves and others accountable. People who think a $2.8 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.

EOE/M/F/Vet/Disabled.

Keywords: Caleres, Inc., St. Louis , Seasonal Escalation Representative, Other , Saint Louis, Missouri

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