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PRN Patient Access Representative

Company: BJC HealthCare
Location: Saint Louis
Posted on: September 16, 2020

Job Description:

Job ID: 1202183

Employment Status: PRN

More Information:For more than 130 years, St. Louis Children's Hospital has provided exceptional care for children in all 50 states and 80 countries around the world. With its academic partner, Washington University School of Medicine, Childrens is consistently ranked among the nations best pediatric hospitals by U.S. News & World Report. A member of BJC Healthcare, St. Louis Childrens Hospital follows one simple mission to do whats right for kids. That mission comes to life through medical discovery, innovative therapies and compassionate care. In 2018, Children's expanded with a state-of-the-art, 12-story medical tower. To learn more, visit StLouisChildrens.org, Facebook, Twitter and Instagram.OverviewRole Purpose

The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility. This position will require a high level of emotional intelligence and making a personal connection. The patient experiences vary broadly based on their medical needs and acuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection. Selecting the correct patient from the master person index (MPI) is critical to patient safety. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies.

Responsibilities

  • The responsibilities of this position include hospital registration and scheduling within multiple BJC systems. Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records.

    Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments.
  • In order to comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Each patient completes HIPAA acknowledgement. This position requires a higher level of independent thinking in order to solve complex issues.
  • Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs and being able to respond to them.

    Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person or by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical and financial record by correctly selecting the correct from our MPI Working independently, this team member will consistently meet or exceed quality standards and serve as mentor for lesser skilled employees.
  • BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
    Minimum Requirements

    Degree
  • High School Diploma or GED
    Experience

  • Preferred Requirements and Additional Job Information

    Degree
  • Associate's Degree
    Experience
  • 2-5 years
    Supervisor Experience
  • No Experience
    Licenses & Certifications
  • CHAABenefits StatementNote: not all benefits apply to all openings

    - Comprehensive medical, dental, life insurance, and disability plan options



  • Pension Plan*/403(b) Plan
  • 401(k) plan
  • Tuition Assistance
  • Health Care and Dependent Care Reimbursement Accounts
  • On-Site Fitness Center (depending on location)
  • Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health CenterLegal StatementThe above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

    Equal Opportunity Employer

Keywords: BJC HealthCare, St. Louis , PRN Patient Access Representative, Other , Saint Louis, Missouri

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