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Enterprise Research Specialist

Company: Spire Inc
Location: Saint Louis
Posted on: September 15, 2020

Job Description:

Company Overview At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It's a simple idea, but one that's at the heart of our business. We're dedicated to understanding our customers' needs and goals to better serve them today and tomorrow. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people. We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life: Living Spire Behaviors We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger. We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door. We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity. We Have Perspective: We strive to gain additional perspective about Spire's business and the ever-changing energy industry. We know that every employee plays an important role in Spire's success, and we give our best to better understand how to help move the company forward. Summary This position will assist in developing and implementing research initiatives, integrating behavioral science into the research processes and collaborating to formulate strategic recommendations that will drive the business forward. Duties and Responsibilities * Assist in the design and implementation of the annual marketing research strategy for Spire, aggregating market intelligence to drive relevant marketing and messaging efforts * Analyze customer data to help understand complex customer challenges and generate new areas of inquiry and opportunity * Cross functionally collaborate to plan and execute consumer and market research projects with various methodologies * Generate consumer and market insights and tie these insights to actionable business recommendations * Assist with company-wide employee culture /engagement study analysis to provide ongoing recommendations for elevating Spire's culture and our employee experience * Collaborate to develop and field internal 'pulse' surveys to gauge employee sentiment on training effectiveness, communication tools, etc., analyzing data and formulating recommendations to teams across the organization * Assist in evaluating new market research partners to assure the best partners are identified and cultivated for each kind of research need (quantitative and qualitative) * Collaborate with current third-party research partners to help ensure business objectives are met * Assist in developing customer segmentation profiles and journey maps * Uphold and champion the corporate brand standards, ensuring application across all mediums * All other duties as assigned Required Education (certifications, licenses) * Bachelor's degree in such fields as economics, psychology, sociology, behavioral science, statistics, computer science, or other social science related fields Required knowledge, skill and abilities * Three to five years' experience with qualitative and quantitative data collection and analysis methodologies * Experience applying behavioral science-based principles to data analysis * Proficiency with the Microsoft Office Suite * Proficiency in research-based tools and software such as SPSS or mTab * Proficiency with Tableau a plus * Familiarity with Qualtrics a plus * Expertise integrating customer research with large amounts of internal and external data (quantitative and qualitative) to develop strategic and actionable recommendations * Ability to combine understanding of market behavior, sociology and psychology with statistical analysis to recommend business plans * Familiarity with multiple research methodologies (qualitative and quantitative) and understanding of appropriate application of advanced analytics to market research data * Ability to convey complex data findings in brief, articulate 'headlines' that are easy for the audience to understand * Ability to develop high-level executive summary of recommendations and actionable insights to drive the business forward; must understand the overall business goals and possess the ability to connect the dots for strategic recommendations * Strong knowledge and practical, professional application of behavioral science and analytical skills * Expertise in developing, championing and implementing a behavioral insight-focused approach to our culture and business, with a focus on understanding customer engagement across the customer journey * Ability to demonstrate Spire's values of safety, inclusion, and integrity * Ability to lead by example in support of Spire's behaviors: We collaborate. We care. We advance. We have perspective * Exceptional organizational skills with strong attention to detail * Ability to think creatively and strategically, with a natural curiosity and appetite for data * Excellent oral and written communication skills, including proficiency in developing PowerPoint presentations * Strong interpersonal skills with the ability to connect to people and work in a team environment * Strong listening and problem-solving skills * Strong time management skills with the ability to work independently * Knowledge of and experience with behavioral economics preferred Physical demands, environment and schedule * Work is performed in a shared, open-office environment * Available to work nights or weekends when needed * Travel up to 10% Competencies We Advance We Care We Collaborate We Have Perspective Posting Requirements Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual's race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site. Job Location: St Louis Job Segment: Computer Science, Business Process, Technology, Management

Keywords: Spire Inc, St. Louis , Enterprise Research Specialist, Other , Saint Louis, Missouri

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