Remote Service Delivery Program Director
Company: Ascension Health Alliance
Location: Saint Louis
Posted on: September 14, 2020
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Job Description:
Join a team that is transforming healthcare delivery with
technology! At Ascension, we are working hard to change the way healthcare
is delivered - to be more person-centric, caregiver-friendly,
insight-led and digital-first. We are doing this by bringing modern
architecture, design thinking, advanced analytics, and automation
to healthcare. In order to achieve our vision, we are in the
process of building a world class technology team in an environment
that inspires innovation, creativity and bold aspirations. We are
looking for proven Health Information Technology (HIT) leaders and
thinkers to help build and lead an extraordinary team that has the
potential to change healthcare at one of the largest mission-driven
healthcare institutions in the country, and set the tone for the
future of the industry itself. Why Join Ascension? Ascension Technologies leverages technology to create
collaborative solutions that improve everyday health decisions. The
technology enables seamless access to data across all applications
transforming the customer experience when interacting with
technology and enhancing our ability across Ascension to better
serve communities with greater agility and responsiveness. It is
used to provide insightful use of automation and data-driven
improvements to enhance the provider, patient and consumer
experience as well as keeping cybersecurity with a strong posture
to protect data and other valuable assets. Ascension is a faith-based healthcare organization dedicated to
transformation through innovation across the continuum of care. As
one of the leading non-profit and Catholic health systems in the
U.S., Ascension is committed to delivering compassionate,
personalized care to all, especially to those most in need. In
FY2018, Ascension provided nearly $2 billion in care of persons
living in poverty and other community benefit programs. What You Will Do Ascension is looking for leaders who have experience helping
customers solve large-scale problems with technology. As a Program
Director with Ascension Technologies, you will have the opportunity
to manage large scale implementation, administration and
maintenance of assigned information systems, function(s) and/or
resources within the Relationship and Demand Management Service
Delivery departments. The role will have responsibility for an
annual vendor budget in excess of $25M and will also be on point
for the delivery of consistent service outcomes across the entire
system. Responsibilities: Defines standards, creates process and manages outcomes (ticket
management, inventory, incident management, etc.) Manages budget and key vendor partners Manages logistics of end user devices (procurement,
distribution, life cycle) Develops staffing model Ensures continuous process improvement and develop key
performance metrics Analyze the current state of existing business processes and
develop strategic plans to improve future state that aligns with
Ascension Technologies goals and objectives Consult executive leadership on organizational improvements and
provide awareness to leadership on program management and
continuous improvement initiatives Facilitate and coordinate activities to manage other Ascension
Technologies groups during key initiatives and projects through
consensus building, mediation, project planning, and debriefs Required Travel: Low travel (approximately 5-10% travel) What You Will Need Education: Master's degree is preferred Work Experience: 3 years of complex project and program management experience
required. 5 years of complex project and program management experience
preferred. Experience leading customer facing teams. Experience with technology in a clinical setting preferred. Experience in leading/managing large scale, complex
implementations. Healthcare experience is preferred. Ascension Technologies is an EEO/AA Employer
M/F/Disability/Vet. Please click the link below for more
information. This employer participates in the Electronic Employment
Verification Program. Please click the E-Verify links below for
more information. Job ID: 418802 Category: Business Administration Ministry: Ascension Technologies Location: St Louis, MO
Keywords: Ascension Health Alliance, St. Louis , Remote Service Delivery Program Director, Other , Saint Louis, Missouri
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