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Remote Service Delivery Program Director

Company: Ascension Health Alliance
Location: Saint Louis
Posted on: September 14, 2020

Job Description:

Join a team that is transforming healthcare delivery with technology!

At Ascension, we are working hard to change the way healthcare is delivered - to be more person-centric, caregiver-friendly, insight-led and digital-first. We are doing this by bringing modern architecture, design thinking, advanced analytics, and automation to healthcare. In order to achieve our vision, we are in the process of building a world class technology team in an environment that inspires innovation, creativity and bold aspirations. We are looking for proven Health Information Technology (HIT) leaders and thinkers to help build and lead an extraordinary team that has the potential to change healthcare at one of the largest mission-driven healthcare institutions in the country, and set the tone for the future of the industry itself.

Why Join Ascension?

Ascension Technologies leverages technology to create collaborative solutions that improve everyday health decisions. The technology enables seamless access to data across all applications transforming the customer experience when interacting with technology and enhancing our ability across Ascension to better serve communities with greater agility and responsiveness. It is used to provide insightful use of automation and data-driven improvements to enhance the provider, patient and consumer experience as well as keeping cybersecurity with a strong posture to protect data and other valuable assets.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs.

What You Will Do

Ascension is looking for leaders who have experience helping customers solve large-scale problems with technology. As a Program Director with Ascension Technologies, you will have the opportunity to manage large scale implementation, administration and maintenance of assigned information systems, function(s) and/or resources within the Relationship and Demand Management Service Delivery departments. The role will have responsibility for an annual vendor budget in excess of $25M and will also be on point for the delivery of consistent service outcomes across the entire system.

Responsibilities:

Defines standards, creates process and manages outcomes (ticket management, inventory, incident management, etc.)

Manages budget and key vendor partners

Manages logistics of end user devices (procurement, distribution, life cycle)

Develops staffing model

Ensures continuous process improvement and develop key performance metrics

Analyze the current state of existing business processes and develop strategic plans to improve future state that aligns with Ascension Technologies goals and objectives

Consult executive leadership on organizational improvements and provide awareness to leadership on program management and continuous improvement initiatives

Facilitate and coordinate activities to manage other Ascension Technologies groups during key initiatives and projects through consensus building, mediation, project planning, and debriefs

Required Travel:

Low travel (approximately 5-10% travel)

What You Will Need

Education:

Master's degree is preferred

Work Experience:

3 years of complex project and program management experience required.

5 years of complex project and program management experience preferred.

Experience leading customer facing teams.

Experience with technology in a clinical setting preferred.

Experience in leading/managing large scale, complex implementations.

Healthcare experience is preferred.

Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify links below for more information.

Job ID: 418802

Category: Business Administration

Ministry: Ascension Technologies

Location: St Louis, MO

Keywords: Ascension Health Alliance, St. Louis , Remote Service Delivery Program Director, Other , Saint Louis, Missouri

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