Director of Northeast Logistics Operations Hudson, MA Job
Director of Northeast Logistics Operations
City & State:
Non-Asset (Traditional Brokerage), Driver Management
Our client is a family-owned operation with 40 years of
experience providing a unique delivery service for the medical
industry. They lead the industry in freight transportation and 3PL
in the United States.
Director of Northeast Logistics Operations:
In this position, you will be responsible for leading,
directing, and managing the operational functions supporting
business strategy and core initiatives to ensure a consistent
quality of service, customer satisfaction, profitability, cost
efficient operations, scalability, and support. This role is
heavily involved with developing policies, procedures and KPI’s for
the entire division, as well as, supporting the efforts of each
operating unit to achieve team and company goals. The Director of
Operations will model and act in accordance with guiding principles
and core values. This role will report directly to the CEO who is
based corporately out of St. Louis. The Director of Northeast
Operations will manage 5 direct reports, 25 employees, 35
independent contractor routes throughout New England and New
Jersey, and a 30,000 square foot warehouse operation based out of
Job Type: Full-time
Promote a positive work environment by cultivating company
mission, vision, and values into the culture of all company
internal and external relations.
Responsible for working with HR, compliance, dispatch, sales,
and billing departments to achieve KPIs across all customer
verticals on a day-to-day basis.
Select, motivate, train, delegate, coach, develop, assess
progress, review and reprimand staff as appropriate.
Establish, monitor, revise, document and communicate all
directives, rules and procedures to staff.
Develop SOPs and engage in process improvement projects to
support internal and external customer success.
Heavily involved with solution design, marketing and industry
positioning efforts related to strategic ideas and execution.
Ensure month-over-month profitability by managing the
operational budget for each business unit to exceed projected
profitability on the current $5,500,000 annual budget.
Full P&L accountability through monthly reviews with
Ensure proper communication to A/R & Billing Departments to
invoice customers accurately for all services.
Collaborate and align with business development on strategy,
campaigns, participating in weekly meetings, supporting large or
key customers and seeking ways to gain competitive advantages.
Communicate effectively with customers and other
Identify problems early and mitigate risk by proactively acting
on limited information or direction.
Work collaboratively with Senior Management and IT staff to
coordinate and prioritize technology needs to effectively support
the business strategy and objectives.
Create career opportunities for professional development,
address employee problems in a prompt and direct manner in
accordance with company policy.
Bachelor’s Degree required, BS in Business, Transportation,
Finance, Logistics, Supply Chain Solutions preferred.
5+ years of management experience with 3+ direct report managers
and over 25 employees total. Prefer logistics experience, but not
required. Looking for anyone with the right process-oriented
mindsight and work ethic to help continue scaling the company
Must be okay with being on-call 24/7/365 unless on vacation or
other authorized time off.
Focused on finding solutions utilizing industry trends and
technology, combined with extensive industry knowledge.
Strong project management skills and experience with Continuous
Goal driven and highly motivated.
Proven analytical and problem-solving skills.
Ability to be flexible and adapt to change.
Proficient with Microsoft Office applications. Must have above
average Excel skills.
Comfortable working with all levels of corporate personnel.
Ability to work as a team player in a fast-paced environment,
with excellent written and oral communication/phone skills.
Strong work ethic, attention to detail and organizational
Communicate and interact effectively with people from
multi-functional and diverse backgrounds.
Effectively present information and respond to questions from
management, employees, and customers.
This position offers a competitive base salary.