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System Engineer - St. Louis MO

Company: Biom--rieux
Location: Saint Louis
Posted on: May 24, 2020

Job Description:

bioMerieux has a position open for a Systems Engineer to join our team based in St. Louis, MO.

The Systems Engineer works within a Global Customer Service (GCS) department and will be responsible for managing and coordinating the end to end investigation following a technical complaint and have accountability for the investigation. This position will also provide an effective level of support (troubleshooting, answers to questions) to subsidiaries and distributors in order to ensure the customer's complete satisfaction.

Main Accountabilities:

. Drive situations requiring end-to-end solutions with direct impact on operational and/or financial and/or human and/or customer satisfaction.

. Participate in meetings related to complaints and work closely with other departments ( R&D, SE&S, Production Site, site QA---).

. Help the Investigative Unit and site team prepare for audits.

. Contribute to the design of support tools for subs/distributors to use in the support of customers(troubleshooting, guide, FAQ---).

. Contribute to continuous improvements to the current products

. Provide feedback on product/service issues to R&D, manufacturing and the PMO team

. Answer subsidiaries / distributor needs in a professional and timely manner and manage effective technical solutions in order to ensure the customer's complete satisfaction. Promote the technical voice of the customers to the GCS PMO representative in order to optimize bioM--rieux's commercial success and profitability.

. Track/report the status of investigations and escalate concerns to management in a timely manner and make decision/action plans for resolution.

Qualifications:



  • Bachelor or equivalent in related field of expertise (i.e., AS-biology, SE-engineering, IT-computer/networking, Service-education, etc.) and less than 2 -5 years' experience in Global or Regional function. Or, a Master degree or equivalent in related field of expertise (i.e., AS-biology, SE-engineering, IT-computer/networking, Service-education, etc.) or 5 -8 years' experience in Global or regional function.
  • Committed to customer and to service with a sense of urgency and accountability.
  • Cross cultural flexibility.
  • Dynamic learner.
  • Team player.
  • Sense of autonomy and (self-)discipline.
  • Ability to analyze, recommend, and challenge proposals to create the most effective solutions
  • Availability to travel (10 to 20%)

Keywords: Biom--rieux, St. Louis , System Engineer - St. Louis MO, Other , Saint Louis, Missouri

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