Help Desk

Company: Kforce Technology Staffing
Location: Saint Louis
Posted on: March 28, 2020

Job Description:

RESPONSIBILITIES Kforce has a client in search of a Help Desk in Saint Louis, MO. Duties Include Support the hardware and software infrastructure in the branch and home office environments in a way that ensures continued functionality Accurately identify and document trends for effective problem management Delivery of solutions provided by other areas of IS that require remote troubleshooting and instruction Schedule Preferred Work ScheduleHours Training (first 2 weeks) 800AM-500PM CST Regular Hours Very between 730AM-600PM CST REQUIREMENTS General understanding of and the ability to troubleshoot the following technologies Windows Mobile devices Remote Access (WindowsMac) WorkstationLaptop hardware Printers Microsoft Office WebEx Video Phones Wireless networking Call center experience strongly preferred Ability to think independently and make sound decisions with minimal direction, through the application of technical understanding Ability to diagnose, analyze, and attempt to resolve complex scenarios relating to branch video and phone systems, access issues across multiple platforms, and data connectivity for branches, departments and remote users Ability to complete user requests and routine troubleshooting scenarios, such as password resets, answering "how to" questions and providing general information on supported systems Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, St. Louis , Help Desk, Other , Saint Louis, Missouri