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Senior Support Specialist - Enterprise Devices

Company: The Judge Group
Location: Saint Louis
Posted on: January 17, 2020

Job Description:

Our client is currently seeking a Senior Support Specialist - Enterprise Devices for their location in St. Louis, MO . For questions regarding this position, please contact Pat Bainbridge [Click Here to Email Your Resum--] ). Position Overview: Support the modern desktop and mobile device operations by provisioning end user software and hardware by leveraging automated tools such as Intune, N Central, Auvik or other automated device management applications. Monitor the performance of managed systems, take appropriate action for critical issues and develop long term recommendations for recurring issues Support and assist in the lifecycle management of hardware and software to ensure compliance and continued service including but not limited to service agreements, testing new technology, developing new solutions and documenting changes within the corporate environment. Standardize user and device profiles across organization for consistent experience and seamless support. Ensure desktops and other end user assets are deployed to organizational standards and develop appropriate documentation for associates and IT staff. Develop and maintain the management infrastructure for mobile devices using InTune. Manage and administer imaging, patching, and rollout of new applications to workstations and servers. Maintain software inventory and licensing for all end user devices. Drive continuous improvement and establish best practices for Desktops and End user equipment. Ensure compliance with vendor asset / license agreements and collaborate with Infrastructure teams to optimize technology spend across the organization. Assists other Support Desk team members with complex issues as necessary to resolve customer incidents, training them in the process to resolve the incident next time themselves. Interface with associates at local and remote sites to provide technical support while managing their needs and expectations. Hardware deployments and replacements, including workstations, laptops, tablets, and phones Application installation and support (OKTA, Outlook, Office Suite, Exchange Active Sync for both iOS and android, VPN, and other applications) Hardware support (Windows 10, HP, Lenovo, Microsoft, A/V systems, and iOS and android mobile devices, printers, copiers) including basic modifications and repairs. Participate in After-Hours/on-call support rotation including weekends. Qualifications 5 years of experience in a desktop/server support role. Bachelor's degree in a technology related field. Certifications desired: A, Network, MCSA, ITIL, MCSE Experience supporting & troubleshooting Windows Desktops and Servers and related technologies such as Active Directory, Auvik, N Central, Microsoft InTune, Mobile Iron, Group Policy, Office 365, and remote administration tools. Experience with iOS, Android, Windows 10, Macs. Knowledge of ticketing systems such as ConnectWise, Remedy and ServiceNow. Strong background in IT service delivery with a track record of meeting business requirements and SLAs Ability to communicate clearly and professionally, both verbally and in writing Pleasant, patient, and friendly attitude Strong decision making and analytical abilities Detail-oriented and organized Excellent time management and multi-tasking skills in a fast-paced environment Ability to work well within a team Self-starter; flexible to take on new initiatives

Keywords: The Judge Group, St. Louis , Senior Support Specialist - Enterprise Devices, Other , Saint Louis, Missouri

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