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Account Service Specialist

Company: Mindstream Media
Location: Saint Louis
Posted on: January 17, 2020

Job Description:

At Mindstream Media, we CRUSH the media game by delivering results that matter most to our clients. Join us as a Account Service Specialist and you will play an integral role on our Account Services team.The Account Service Specialist serves as the client's day-to-day point of contact for service-related functions and is responsible for contributing to client satisfaction by coordinating the seamless execution of all client programs. The Specialist supports the overall growth of key initiatives and client programs by working collaboratively with sales, product leads and all other applicable internal teams to achieve client goals.Our ideal Account Service Specialist is able to balance day-to-day tasks and meet aggressive deadlines in a fast-paced, demanding environment. Account Service Specialists attain the highest level of client service by making a considerable effort to identify and meet the client's stated needs as well as anticipate client needs.This is an intermediate-level role at an agency that emphasizes a positive culture and continuous learning opportunities.A Day in the Life of a Mindstream Media Account Service Specialist:. Maintain close client relationships through regular and consistent proactive communication as well as readily resolving client complaints or issues. Schedule and facilitate internal and external client calls, communicate agenda, take notes and distribute for team reference. Provide accurate and proactive internal communication and updates to Account Services, client team leads, and extended account team members. Onboarding of assigned clients and tracking progress. Develop campaign briefs and internal client playbook along with maintaining updates. Monitoring of client programs, analyze trends and quantitative data to recommend campaign changes and updates. Review media insights and performance analysis provided by product specialists to ensure they appropriately address status of campaign. Lead in the development of presentations and approval of copy, layout/artwork, media plans, and production materials. Ensuring all work meets company standards. Provides leadership/direction to Account Coordinator(s)What You'll Need: Bachelor's Degree in related field preferred 2+ years of related experience preferred Proficiency in Microsoft Office (Excel, PowerPoint and Word) Knowledge of digital marketing products Presentation skills Ability to problem solve and think analytically Ability to travel 2-3 times per year for a few weeks at a timeWhat You'll Get: Work/Life Balance - opportunities for flex schedules and remote work Flexible Time Off (no pre-set limits) Paid Parental Leaves Health insurance including medical, employer HSA contribution, dental, and vision Life insurance, short- and long-term disability, and supplemental voluntary benefits 401(k) with company match Wellness incentives such as healthy snacks, competitive activities, and health club reimbursement Ongoing training and development Tuition reimbursement Employee recognition and feedback programs Monthly employee social and fundraising eventsWhy Mindstream Media?Our mission is to connect national brands to consumers when and where it matters most. Our success is due to our teams, and we work every day to maintain a positive environment with a culture of collaboration, continuous learning, and innovation. We offer flexibility and a comprehensive package of benefits to every employee.PandoLogic. Keywords: Sales Account Executive, Location: Saint Louis, MO - 63110

Keywords: Mindstream Media, St. Louis , Account Service Specialist, Other , Saint Louis, Missouri

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