StLouisRecruiter Since 2001
the smart solution for St. Louis jobs

Technical Support Representative

Company: ShipWorks
Location: Saint Louis
Posted on: August 17, 2019

Job Description:

OverviewWe are seeking energetic, technically savvy, customer focused team members to join us as Technical Support Representatives!

As the front line of our support team, the Technical Support Representative is responsible for world-class customer service and technical support. Whether it be supporting new customers with full installation and setup, or troubleshooting the customer's software specific to their unique business, our Customer Care team always brings their best to ensure our customers are very satisfied. Given the relationships we build and are responsible for, it is imperative that our Care team members become experts in ShipWorks and beyond.

The Customer Care Department has a mission critical task in not only meeting our customer's needs, but doing so in the most professional and friendly manner possible. We are the mailing and shipping experts within our company and within our industry. We take extraordinary care of our customers by solving their challenges efficiently and accurately. We share customer insights throughout the organization and help drive positive and meaningful changes.About ShipWorks

Over 15 years of eCommerce shipping experience and insightShipWorks has been on the forefront of eCommerce shipping since 2000-twice as long as our nearest competitors. We've had years to perfect and optimize our software. We've also had time to build and nurture strong, trusting relationships with the most important marketplaces, shopping carts and carriers. So when you select ShipWorks, you get more than an amazing shipping software, you also get over 15 years of eCommerce shipping experience built right in.ResponsibilitiesPrimary Objective:

Ensure that all customers and guests of ShipWorks receive world-class customer service and technical support.

Essential Position Duties (typical monthly, weekly, daily tasks):

  • Handling approximately 15-25 telephone calls per day providing technical support and troubleshooting of customer's software issues such as:

    • Internet and network connectivity
    • Printer configuration
    • Software Download/Installation/Removal
    • Filters, Rules, Automation, User Settings, Password Resets, and more

    • Meet Key Performance Indicators (KPI's) such as Answer % in 60 seconds, Average Handle Time (AHT), Ticketing Software compliance, and other departmental standards of performance and metrics.
    • Assist customers with ShipWorks account issues, online store orders, USPS/UPS/FedEx/DHL/Other related inquiries/questions/concerns, as needed.
    • Keeps abreast of product features, capabilities and advancements and maintains a high degree of product knowledge.
    • Communicates customer feedback, trends and issues to the team and leadership.
    • Troubleshoots and diagnoses malfunctions to eliminate problems with our shipping software.

      QualificationsEducation and/or Experience:

      • High School diploma or equivalent required. Technical certifications or degree is a plus.
      • Two or more (2+) years' experience providing world-class customer service via phone, email, in person support.
      • Two or more (2+) years' experience working in a technical support environment is a plus.

        Skills and Knowledge:

        • Must be comfortable and experienced in using the telephone to take inbound calls.
        • High degree of intellectual curiosity and thirst for knowledge.
        • The ability to quickly adapt to new situations and find solutions for complex problems.
        • High degree of professionalism, a "customer first" attitude and be service-oriented, friendly and possess a positive attitude.
        • Outstanding written and verbal skills along with strong interpersonal communication skills.
        • Ability to multi-task and work in a dynamic environment
        • Must be able to work a flexible schedule.
        • Computer proficient with the ability to handle multiple PC applications simultaneously
        • Strong sense of urgency, follow-through and attention to detail
        • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

          Computer/Software/Application Proficiency:

          • Familiar with PC based software and installation procedures.
          • Familiar with database and/or Customer Relationship Management (CRM) software.
          • Windows OS
          • Microsoft Office
          • HTML, remote desktop software, shipping software, and RightNow (RNT) proficiency favorable.



Keywords: ShipWorks, St. Louis , Technical Support Representative, IT / Software / Systems , Saint Louis, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

iOS Developer - Senior
Description: One of our Direct client is looking for Senior iOS Louis, MO / Atlanta, GA / Dallas, TX Description: You will develop
Company: Intone Networks Inc.
Location: Saint Louis
Posted on: 08/24/2019

Talend Lead Developer with Denodo Experience
Description: Hi, Position Talend Lead Developer with Denodo Experience Location St. Louis, MO - Need to join Immediately Duration Contract Job Description Design and build environments, framework and processes to (more...)
Company: ITBMS Inc.
Location: Saint Louis
Posted on: 08/24/2019

java developer
Description: Job Title - Java DeveloperLeadArchitect Location - St Louis, MO Hiring Type Contract Skill required for this position Must Have Skills
Company: E-Solutions, Inc.
Location: Saint Louis
Posted on: 08/24/2019

Technology Specialist
Description: We Are Hiring Technology Specialist - Exp CRM - Full-Time, Days - MOSTL 4600 Headquarters - St Louis, MOWhy Join Ascension Ascension Technologies-- leverages technology to create collaborative solutions (more...)
Company: Ascension
Location: Saint Louis
Posted on: 08/24/2019

Analytic Developer
Description: Analytics Developer Job Location: St. Louis, MO Job Description: Due to team growth, Amitech is seeking an Analytics Developer to build and maintain a business intelligence platform that is fully aligned (more...)
Company: Amitech Solutions
Location: Saint Louis
Posted on: 08/24/2019

Description: J AVA AMDOCS MEC Lead ul li Y ou will interface with key stakeholders and apply your technical Functional proficiency across different stages of the Software Development Life Cycle including Requirements (more...)
Company: STS Worldwide Inc.
Location: Saint Louis
Posted on: 08/24/2019

Quality Specialist
Description: Job Description Job 1000890 Apex Life Sciences is looking for a Quality Specialist Description Directs all quality assurance and compliance operations including documentation management, regulatory compliance, (more...)
Company: Apex Systems, Inc
Location: Saint Louis
Posted on: 08/24/2019

DIRECT CLIENT-Senior SalesForce Developer
Description: Senior SalesForce Developer St Louis, MO Very Long Term Skills Required Deliver Salesforce solutions on Sales Cloud, Service Cloud, and Marketing Cloud Be accountable for Salesforce technical delivery, (more...)
Company: Lucid Technologies
Location: Saint Louis
Posted on: 08/24/2019

Application Software Engineer (ETL)
Description: Position Purpose: Design, build, test and maintain scalable and stable off the shelf application or custom built technology solutions to meet business needs br br li Contribute to the entire
Company: Centene Corporation
Location: Saint Louis
Posted on: 08/24/2019

Senior Java Developer
Description: Hiring a Senior Java Developer in St. Louis, Missouri to join an existing team and help create several new capabilities for customer-facing
Company: SBS Creatix, LLC
Location: Saint Louis
Posted on: 08/24/2019

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

St. Louis RSS job feeds