StLouisRecruiter
the smart solution for St. Louis jobs

Technical Support Representative

Company: ShipWorks
Location: Saint Louis
Posted on: May 19, 2019

Job Description:

Overview We are seeking energetic, technically savvy, customer focused team members to join us as Technical Support Representatives! As the front line of our support team, the Technical Support Representative is responsible for world-class customer service and technical support. Whether it be supporting new customers with full installation and setup, or troubleshooting the customer's software specific to their unique business, our Customer Care team always brings their best to ensure our customers are very satisfied. Given the relationships we build and are responsible for, it is imperative that our Care team members become experts in ShipWorks and beyond. The Customer Care Department has a mission critical task in not only meeting our customer's needs, but doing so in the most professional and friendly manner possible. We are the mailing and shipping experts within our company and within our industry. We take extraordinary care of our customers by solving their challenges efficiently and accurately. We share customer insights throughout the organization and help drive positive and meaningful changes.About ShipWorks Over 15 years of eCommerce shipping experience and insight ShipWorks has been on the forefront of eCommerce shipping since 2000-twice as long as our nearest competitors. We've had years to perfect and optimize our software. We've also had time to build and nurture strong, trusting relationships with the most important marketplaces, shopping carts and carriers. So when you select ShipWorks, you get more than an amazing shipping software, you also get over 15 years of eCommerce shipping experience built right in.Responsibilities Primary Objective: Ensure that all customers and guests of ShipWorks receive world-class customer service and technical support. Essential Position Duties (typical monthly, weekly, daily tasks):

  • Handling approximately 15-25 telephone calls per day providing technical support and troubleshooting of customer's software issues such as:
    • Internet and network connectivity
    • Printer configuration
    • Software Download/Installation/Removal
    • Filters, Rules, Automation, User Settings, Password Resets, and more
    • Meet Key Performance Indicators (KPI's) such as Answer % in 60 seconds, Average Handle Time (AHT), Ticketing Software compliance, and other departmental standards of performance and metrics.
    • Assist customers with ShipWorks account issues, online store orders, USPS/UPS/FedEx/DHL/Other related inquiries/questions/concerns, as needed.
    • Keeps abreast of product features, capabilities and advancements and maintains a high degree of product knowledge.
    • Communicates customer feedback, trends and issues to the team and leadership.
    • Troubleshoots and diagnoses malfunctions to eliminate problems with our shipping software. Qualifications Education and/or Experience:
      • High School diploma or equivalent required. Technical certifications or degree is a plus.
      • Two or more (2+) years' experience providing world-class customer service via phone, email, in person support.
      • Two or more (2+) years' experience working in a technical support environment is a plus. Skills and Knowledge:
        • Must be comfortable and experienced in using the telephone to take inbound calls.
        • High degree of intellectual curiosity and thirst for knowledge.
        • The ability to quickly adapt to new situations and find solutions for complex problems.
        • High degree of professionalism, a "customer first" attitude and be service-oriented, friendly and possess a positive attitude.
        • Outstanding written and verbal skills along with strong interpersonal communication skills.
        • Ability to multi-task and work in a dynamic environment
        • Must be able to work a flexible schedule.
        • Computer proficient with the ability to handle multiple PC applications simultaneously
        • Strong sense of urgency, follow-through and attention to detail
        • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Computer/Software/Application Proficiency:
          • Familiar with PC based software and installation procedures.
          • Familiar with database and/or Customer Relationship Management (CRM) software.
          • Windows OS
          • Microsoft Office
          • HTML, remote desktop software, shipping software, and RightNow (RNT) proficiency favorable. EOE/M/F/Vet/Disability

Keywords: ShipWorks, St. Louis , Technical Support Representative, IT / Software / Systems , Saint Louis, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Sr. Engineer, Software Engineering
Description: Are you looking for a new and challenging opportunity Do you have experience supporting business solutions Technology Partners can help you make your next big career move a reality. Technology Partners (more...)
Company: Technology Partners
Location: Saint Louis
Posted on: 05/23/2019

.Net Developer - Full Stack
Description: Job Responsibilities Participate in the on-going development of the team Applications Services. Design and Estimate technical solutions per project requirements.
Company: Concero Technology Group
Location: Saint Louis
Posted on: 05/23/2019

Scrum Master
Description: Our technology focused client has an exciting Scrum Master opportunity available in St. Louis, MO. This is an immediate hire position with a dynamic organization As a Scrum Master, you will support
Company: Eliassen Group
Location: Saint Louis
Posted on: 05/23/2019


Sr. Full Stack Java Developer
Description: 4 Positions. Requires in person F2F interview. Overview Participate in all phases of the software development lifecycle. The person in this role will support development of management and operation services (more...)
Company: Technosmarts Inc
Location: Saint Louis
Posted on: 05/23/2019

Lead/Sr. Java SpringBoot
Description: Hi, One of my client has the following open position in St. Louis which needs to be filled Immediately, please go through the below job description and if this matches your profile then e-mail your (more...)
Company: SharpGen Solutions LLC
Location: Saint Louis
Posted on: 05/23/2019

SAP PP/QM Lead, 4 Months, St Louis, MO
Description: SAP PPQM Lead 4 Months St Louis, MO Skills SAP PP, SAP Production Planning, SAP QM, SAP Quality Management, Lead My client
Company: Stott and May Inc.
Location: Saint Louis
Posted on: 05/23/2019

Integrations Developer(Mid / Senior Level)
Description: About The Position br br The Integration Developer contributes to the design and development services for application programming interface API led connectivity solutions. br br Key responsibilities (more...)
Company: Ameren
Location: Saint Louis
Posted on: 05/23/2019

ERP Implementation Support (SAP)-Senior
Description: Are you looking for a new and challenging opportunity Do you have experience with SAP ABAP Technology Partners can help you make your next big career move a reality. Technology Partners is currently (more...)
Company: Technology Partners
Location: Saint Louis
Posted on: 05/23/2019

Systems Analysis SQL/ETL
Description: Are you looking for a new and challenging opportunity Do you have experience with SQL Technology Partners can help you make your next big career move a reality. Technology Partners is currently seeking (more...)
Company: Technology Partners
Location: Saint Louis
Posted on: 05/23/2019

MDM PDH Developers
Description: MDM Product Data Management ArchitectFunctional
Company: KPIT Infosystems, Inc.
Location: Saint Louis
Posted on: 05/23/2019

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

St. Louis RSS job feeds