The Network Administrator – (IP) Provisioning position encompasses a high level of technical ability including IP subnetting, the ability to provision TelePacific core and distribution routers, and troubleshooting 2nd and 3rd level connectivity issues for our data customers. Furthermore the Network Administrator will keep the Internet Operations Center updated on all configuration changes, troubleshooting techniques, and Internet connectivity issues and upgrades in general.
Works under the supervision of the Supervisor of Service Delivery
ESSENTIAL DUTIES AND RESPONSIBILITIES
•Communicate with the engineering department before, during, and after installations that require advanced configurations and/or the implementation of VPN or firewall capability to support the customer?s requirements.
•Assign and program IP configuration for customer installation orders
•Configure and troubleshoot Cisco, Juniper and other switches and routers
•Provide support to customers and vendors during new installations
•Work with various customer and support groups in diagnosing service related problems
•Troubleshoot WAN connections
•Troubleshoot router configuration
•Recognition of potential network bottlenecks and other trouble areas
•Maintain service delivery timeframes and processes in a multi-system environment.
•Process basic order entry data and distribute tasks within the Service Delivery department through ticketing and task tool
•Efficiently handle a high volume of orders
•Communicate order progress with Coordinators, Field Operations and Management
•Identify order concerns, issues and escalate appropriately
•Maintain data reports related to translations task and order status
•Review and suggest changes to Circuit Design against facilities database to ensure Customer stability during install
•Adhere to Customer Proprietary Network Information (CPNI) regulations to protect all Customers? privacy rights
•Know and adhere to all TelePacific product and process guides
•Execute suspensions and restorations within two (2) hours of assignment during normal business hours
•Provide a professional and positive experience to both internal and external TelePacific Customers.
•Assist with creation of ad hoc reports as needed.
•Support Service Delivery Department in achieving Corporate revenue goals.
•Report contractual challenges for general contract compliance.
•Adhere to all Company policies and procedures.
•Other duties as assigned.
DESIRED MINIMUM QUALIFICATIONS
Education and Experience:
(A) Cisco Certified Network Associate (CCNA) certification or equivalent experience, and
(B) Graduation from an accredited four year college or university, and
(C) Two (2) year of ISP level telecommunications experience, or
(D) Any equivalent combination of certification, education and experience
NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES
•Knowledge of MPLS is desirable
•Detailed understanding of the function and configuration of Cisco/Juniper networking equipment
•Hands-on experience configuring and troubleshooting Cisco/Juniper switches and routers
•Advanced operational knowledge of virtual local area networks (VLAN), Border Gateway Protocol (BGP) and Enhanced Interior Gateway Routing Protocol (EIGRP)
•Advanced understanding of IP addressing, including subnetting
•Functional understanding of Domain Name System (DNS), Dynamic Host Configuration Protocol and related network services
•Understanding of TCP/IP configuration within various operating systems.
•Exceptional time management and organization skills
•Demonstrated proficiency with billing software, Microsoft Word, Excel, personal computers, calculator, telephone, copier and fax machines
•Candidate must be comfortable in a fast paced environment, execute tasks with minimal supervision and accept change with a positive outlook
•Must be able to read, write and speak English
TOOLS AND EQUIPMENT USED
Personal computer, including word-processing, database and spreadsheet programs; calculator, telephone, printer, copy and fax machine.
•The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
•While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee will spend 90% of their time sitting at desk, typing on keyboard and viewing computer monitor
•The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus
•The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
•The noise level in the work environment is usually moderately quiet
•It is required that this position be performed at the hiring office of the position unless stated otherwise
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.