Customer Success Manager
Company: GrowthAssistant
Location: Saint Louis
Posted on: April 1, 2026
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Job Description:
About GrowthAssistant GrowthAssistant embeds elite global talent
with growth-obsessed founders and marketing teams. We help
companies scale faster, smarter, and more affordably. In just four
years of profitable growth, we’ve scaled to over $20M in revenue
and work with industry-leading clients such as DoorDash, Shopify,
and Harry’s. We’re a fast-growing, entrepreneurial company focused
on building scalable systems, strong teams, and long-term
partnerships. About the Role As a Strategic Customer Success
Manager (CSM), you will oversee the success, implementation, and
growth of enterprise-level client relationships. You will act as a
trusted advisor providing a high touch customer experience,
ensuring a seamless onboarding process, driving engagement,
conducting regular reviews, and identifying growth opportunities.
Your primary goal is to build lasting partnerships that deliver
maximum value for our clients and align with GrowthAssistant’s
strategic objectives. What You’ll Do Client Onboarding &
Implementation: Lead the onboarding process for new clients,
ensuring a smooth transition from sales to operational use.
Collaborate with recruiting teams and clients to align
implementation plans with business objectives. Provide tailored
training and support during onboarding to ensure successful
adoption of GrowthAssistant’s solutions. Client Relationship
Management: Partner with Account Managers as points of contact for
enterprise clients, addressing issues promptly and effectively to
ensure strong relationships. Build and maintain strong
relationships with key stakeholders. Conduct regular check-ins and
Quarterly Business Reviews (QBRs) to assess client satisfaction and
identify areas for improvement. Strategic Engagement & Growth:
Schedule and lead strategic customer engagements to optimize GA
partnerships. Identify and communicate opportunities for expansion
to Account Managers. Advocate for client needs internally, driving
cross-functional collaboration to enhance service delivery.
Training & Advocacy: Provide customized business reviews and
training content during and after client onboarding. Act as the
client’s voice within GrowthAssistant, providing insights and
recommendations to improve products and services. Ensure clients
receive the necessary support to meet their goals. Reporting &
Analysis: Monitor and analyze client health metrics and usage
patterns. Prepare and deliver detailed reports on client
performance, project progress, and growth opportunities to internal
stakeholders. What We’re Looking For Required Qualifications 3-5
years of experience in Customer Success, Account Management, or a
similar role, preferably in enterprise or mid-market settings.
Proven experience managing client implementations and driving
account expansion. Strong understanding of digital marketing,
staffing, and recruiting industries. Exceptional communication,
presentation, and interpersonal skills. Proficiency with CRM and
project management tools (e.g., Salesforce, HubSpot, Notion,
ClickUp). Strong problem-solving abilities and a proactive,
client-focused mindset. Mastery in providing outstanding service
and managing complex client relationships. Organized and
self-sufficient, with attention to detail and effective task
management. Why Join GrowthAssistant High-impact, ownership-driven
role Opportunity to influence strategy and build scalable systems
Collaborative, fast-growing environment Competitive compensation
and benefits Room to grow with the company
Keywords: GrowthAssistant, St. Louis , Customer Success Manager, IT / Software / Systems , Saint Louis, Missouri
