Computer User Support Specialist with Security Clearance

Company: SAIC
Location: Saint Louis
Posted on: April 18, 2024

Job Description:

Description SAIC is seeking a PC Technician, to support the US Army Corps of Engineers RITS ProgramLocation: Saint Louis, MO Required Education and Experience:--- Bachelors and three (3) years or more experience; four (4) years of experience in lieu of degree.--- Experience using Remedy or a similar ticketing system.--- Demonstrated professional experience with Windows Server 2012; Windows Server 2016.--- Demonstrated experience with VMware.--- Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.--- Comprehension of NTFS file share permissions.--- Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.--- Basic networking experience (TCP/IP, routing, SSH, OpenVPN)--- Strong verbal and written communications skills.--- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignmentsRequired Certifications:--- Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE).--- Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employmentDesired Experience:--- Experience maintaining Lexmark, HP, or Ricoh printer devices (i.einstalling maintenance kits).--- Prior USACE/ACE-IT experience.--- Experience working in a DOD environmentRequired Clearance:--- US citizen with an Interim Secret security clearance and ability to obtain a SecretJob Duties:--- Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.--- Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.--- Assist in storage and data management, specifically file and folder permissions.--- Support operational transition of enterprise solutions into production.--- Primary POC for local server, network and telecom repair of District infrastructure components.--- Coordinate local response to IAVA vulnerability remediation.--- Coordinate Level 3 support to the District technical personnel.--- Primary escalation POC for after hours and VIP level support requests.--- Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours.--- Review current workloads and ticket distributionIn coordination with ITC, reassigns priorities to ensure service delivery metrics are metResponsible for SLR performance.--- Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed.--- Responsible for monitoring the technical performance of SAIC and subcontractor staff and reporting exemplary or disciplinary performance to the SAIC Division Manager./ Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.--- Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager.--- Provide weekly performance reports to the ITC and the SAIC Division ManagerQualifications Required Education and Experience:--- Bachelors and three (3) years or more experience; four (4) years of experience in lieu of degree.--- Experience using Remedy or a similar ticketing system.--- Demonstrated professional experience with Windows Server 2012; Windows Server 2016.--- Demonstrated experience with VMware.--- Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.--- Comprehension of NTFS file share permissions.--- Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.--- Basic networking experience (TCP/IP, routing, SSH, OpenVPN)--- Strong verbal and written communications skills.--- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignmentsRequired Certifications:--- Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE).--- Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employmentDesired Experience:--- Experience maintaining Lexmark, HP, or Ricoh printer devices (i.einstalling maintenance kits).--- Prior USACE/ACE-IT experience.--- Experience working in a DOD environmentRequired Clearance:--- US citizen with an Interim Secret security clearance and ability to obtain a SecretSAIC accepts applications on an ongoing basis and there is no deadlineCovid Policy: SAIC does not require COVID-19 vaccinations or boostersCustomer site vaccination requirements must be followed when work is performed at a customer site.

Keywords: SAIC, St. Louis , Computer User Support Specialist with Security Clearance, IT / Software / Systems , Saint Louis, Missouri