Computer User Support Specialist with Security Clearance
Company: SAIC
Location: Saint Louis
Posted on: April 18, 2024
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Job Description:
Description SAIC is seeking a PC Technician, to support the US
Army Corps of Engineers RITS ProgramLocation: Saint Louis, MO
Required Education and Experience:--- Bachelors and three (3) years
or more experience; four (4) years of experience in lieu of
degree.--- Experience using Remedy or a similar ticketing
system.--- Demonstrated professional experience with Windows Server
2012; Windows Server 2016.--- Demonstrated experience with
VMware.--- Understanding of technology areas such as Active
Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain
other Windows core services.--- Comprehension of NTFS file share
permissions.--- Fundamental understanding of authentication
mechanisms such as Kerberos and LDAP.--- Basic networking
experience (TCP/IP, routing, SSH, OpenVPN)--- Strong verbal and
written communications skills.--- Ability to coordinate and get
cooperation from multiple areas within IT to accomplish
assignmentsRequired Certifications:--- Current DoD 8570 IA Baseline
Certification, IAT Level II (example: Security+ CE).--- Must obtain
appropriate DOD 8570 IA Computing Environment Certification within
6 months of employmentDesired Experience:--- Experience maintaining
Lexmark, HP, or Ricoh printer devices (i.einstalling maintenance
kits).--- Prior USACE/ACE-IT experience.--- Experience working in a
DOD environmentRequired Clearance:--- US citizen with an Interim
Secret security clearance and ability to obtain a SecretJob
Duties:--- Manage and maintain currently supported and subsequent
Microsoft (MS) Windows Server Operating Systems (OS) on physical
and virtual operating environments.--- Demonstrate day-to-day
adherence with change management precepts and practices and is
responsible for writing Change Requests and seeking approval.---
Assist in storage and data management, specifically file and folder
permissions.--- Support operational transition of enterprise
solutions into production.--- Primary POC for local server, network
and telecom repair of District infrastructure components.---
Coordinate local response to IAVA vulnerability remediation.---
Coordinate Level 3 support to the District technical personnel.---
Primary escalation POC for after hours and VIP level support
requests.--- Ensure the work schedules of SAIC and subcontractor
employees are established, documented and coordinated to provide
coverage during contractually required operating hours.--- Review
current workloads and ticket distributionIn coordination with ITC,
reassigns priorities to ensure service delivery metrics are
metResponsible for SLR performance.--- Collaborate with the local
ITC and Ops Officer to ensure the needs of the users are understood
and appropriately addressed.--- Responsible for monitoring the
technical performance of SAIC and subcontractor staff and reporting
exemplary or disciplinary performance to the SAIC Division
Manager./ Responsible for coordinating subordinate employee
recruitment, selection and training, performance assessment, work
assignments, salary, and recognition/disciplinary actions.---
Monitor the effectiveness of Service Delivery to the local site and
reports discrepancies and escalations to the SAIC Division
Manager.--- Provide weekly performance reports to the ITC and the
SAIC Division ManagerQualifications Required Education and
Experience:--- Bachelors and three (3) years or more experience;
four (4) years of experience in lieu of degree.--- Experience using
Remedy or a similar ticketing system.--- Demonstrated professional
experience with Windows Server 2012; Windows Server 2016.---
Demonstrated experience with VMware.--- Understanding of technology
areas such as Active Directory, DHCP, DNS, Group Policy, DFS and
the ability to maintain other Windows core services.---
Comprehension of NTFS file share permissions.--- Fundamental
understanding of authentication mechanisms such as Kerberos and
LDAP.--- Basic networking experience (TCP/IP, routing, SSH,
OpenVPN)--- Strong verbal and written communications skills.---
Ability to coordinate and get cooperation from multiple areas
within IT to accomplish assignmentsRequired Certifications:---
Current DoD 8570 IA Baseline Certification, IAT Level II (example:
Security+ CE).--- Must obtain appropriate DOD 8570 IA Computing
Environment Certification within 6 months of employmentDesired
Experience:--- Experience maintaining Lexmark, HP, or Ricoh printer
devices (i.einstalling maintenance kits).--- Prior USACE/ACE-IT
experience.--- Experience working in a DOD environmentRequired
Clearance:--- US citizen with an Interim Secret security clearance
and ability to obtain a SecretSAIC accepts applications on an
ongoing basis and there is no deadlineCovid Policy: SAIC does not
require COVID-19 vaccinations or boostersCustomer site vaccination
requirements must be followed when work is performed at a customer
site.
Keywords: SAIC, St. Louis , Computer User Support Specialist with Security Clearance, IT / Software / Systems , Saint Louis, Missouri
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